Retail Store Manager

Circle K • Louisville, KY

6d • Onsite

About The Position

The Retail Store Manager leads and manages store employees and site operations to deliver excellent customer service, maintain Company standards, and maximize sales and net profits. The manager recruits, hires, trains, schedules, and supervises employees; oversees store cleanliness, inventory, merchandise presentation, safety, communications, and reporting; develops relationships with suppliers and the neighboring community; and manages financial performance, cash, budgets, and forecasts.

The role works mostly indoors but includes outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage. It may involve occasional exposure to cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. The manager is expected to work with minimal direction and provide effective leadership.

Requirements

• High school diploma or GED preferred.
• Retail sales experience preferred.
• Experience sufficient to perform the essential duties and work in the described conditions.
• Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
• Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
• Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and managing inventory, cash, and counseling notices.
• Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
• Ability to communicate orally and in writing in English.
• Ability to work with minimal direction and supervision.

Nice To Haves

• High school diploma or GED.
• Experience in retail sales.

Responsibilities

• Recruit, hire, train, supervise, and motivate employees while ensuring excellent customer service.
• Assign and manage tasks to keep the site clean, stocked, organized, and maintained to Company standards.
• Schedule employees within Company guidelines to maximize customer service and maintain the site image.
• Apply non-discriminatory management practices in hiring, training, counseling, motivating, and separating employees.
• Develop professional relationships with suppliers and resolve customer complaints promptly and professionally.
• Promote a safe, positive public image within the neighboring community.
• Prepare timely written performance appraisals and provide performance feedback.
• Train employees on customer service, site image, marketing execution, and safety procedures.
• Ensure employees receive timely communications and hold ongoing communication meetings with site employees and the Market Manager.
• Evaluate site needs and develop action plans to reach objectives.
• Organize and maintain site files and manuals.
• Ensure required reports are completed accurately and on time.
• Ensure merchandise is stocked, attractively displayed, and correctly priced.
• Ensure required employment posters and signs are accessible to employees.
• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Budget and forecast profit-and-loss lines and manage merchandise margins.
• Safeguard and account for money received and disbursed.
• Perform other financial analyses and duties as assigned or delegated by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED