Retail Store Manager

Circle K•Gray Summit, MO

6d•Onsite

About The Position

The Retail Store Manager leads store operations and employees to meet company standards for customer service, site appearance, safety, and financial performance. The manager recruits, hires, trains, schedules, and supervises employees; manages inventory and merchandise presentation; maintains store records and required reports; and communicates with employees and the Market Manager. The role also includes building positive relationships with suppliers and the surrounding community, resolving customer complaints, and analyzing sales, expenses, budgets, forecasts, and merchandise margins. The position performs approximately all work indoors, with outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. It may involve occasional exposure to cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. The manager works with a minimum of direction and supervision.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work under the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to do so, including analyzing reports and managing inventory, cash, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, train, schedule, supervise, and support employees while promoting excellent customer service.
Assign and manage tasks to keep the site clean, stocked, organized, and maintained according to company standards.
Maintain professional and supportive relationships with employees and supervisors, and use non-discriminatory management practices.
Develop positive, professional relationships with suppliers.
Promote excellent customer service and resolve customer complaints promptly and professionally.
Promote a safe and positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees on customer service, site image, marketing execution, safety procedures, and safety awareness.
Ensure employees receive timely communication; hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to meet objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and priced correctly.
Ensure required employment posters and signs are accessible to employees.
Analyze daily sales and expenses and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed, and perform other financial analysis needed to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.