Retail Assistant Store Manager - 0689

Pawn South • Hope Mills, NC

4d • $17 - $20

About The Position

The Assistant Store Manager partners with the Store Manager to support daily store operations, develop team members, deliver exceptional customer service, and help drive profitability. The role provides hands-on leadership experience and involves working with a wide variety of merchandise, including jewelry, electronics, tools, and more. The position is paid $16.50–$20.00 per hour, with unlimited commission and store performance bonus opportunities. Associates can earn 2–8% commission based on individual performance; full details are provided during the interview process.

The role includes flexible retail scheduling, including weekends and holidays. Most stores are open 9 AM–6 PM, and many are closed Sundays. Employees may be asked to work as Manager on Duty, open and close the store, handle cash, support loan and buying transactions, and assist customers or retrieve merchandise from exterior areas. Firearms may be among the merchandise at FFL locations, with certification provided.

Requirements

• At least 18 years old.
• High school diploma, GED, or equivalent experience.
• Strong leadership, coaching, team development, and customer service skills.
• Ability to stand, walk, lift up to 50 pounds, and perform physical tasks.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Comfort working with a variety of merchandise; firearms may be present in FFL locations, with certification provided.
• Strong customer service skills and a team-oriented mindset.
• Basic math and computer skills.
• Willingness to assist customers or retrieve merchandise from exterior areas.

Nice To Haves

• Previous leadership, key-holder, supervisory, or management experience.
• Experience using retail checkout systems.
• Bilingual applicants are encouraged to apply.

Responsibilities

• Support daily store operations and serve as Manager on Duty when needed.
• Deliver exceptional customer service and resolve customer concerns.
• Coach, train, and develop team members to meet company standards.
• Assist with recruiting, hiring, and retaining top talent.
• Help drive store sales, profitability, and performance goals.
• Maintain inventory accuracy and support asset protection initiatives.
• Open and close the store, including cash handling and operational procedures.
• Monitor loan and buying transactions to ensure compliance and accuracy.
• Maintain attractive merchandising and store presentation standards.
• Analyze performance metrics and support the achievement of business objectives.
• Build product knowledge across a wide variety of merchandise categories.

Benefits

• Employee discounts starting day one.
• Vacation and sick/personal time based on tenure and applicable state and local requirements.
• 401(k) auto-enrollment after six months, subject to age requirements.
• Tuition reimbursement opportunities for eligible employees.
• Earned Wage Access available after day two.
• Commission opportunities of 2–8% based on individual performance.
• Additional bonus opportunities based on store performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED