Retail Assistant Store Manager - 0689

First Cash • Hope Mills, NC

2d

About The Position

Pawn South is hiring an Assistant Store Manager to partner with the Store Manager in supporting daily operations, developing team members, delivering customer service, and helping drive store profitability. The role offers hands-on leadership experience and exposure to merchandise such as jewelry, electronics, and tools. Pay is $16.50–$20.00 per hour, plus commission and store performance bonus opportunities. Associates can earn 2–8% commission based on individual performance; full details are provided during the interview process.

The Assistant Store Manager supports store operations and may serve as Manager on Duty. Duties include coaching employees, assisting with recruiting and retention, supporting sales and performance goals, maintaining inventory accuracy and asset protection, opening and closing the store, handling cash, monitoring loan and buying transactions, and maintaining merchandising standards. The role involves a flexible retail schedule, including weekends and holidays, and physical tasks such as standing, walking, and lifting up to 50 pounds. Firearms may be among the merchandise at FFL locations; certification is provided.

Requirements

• At least 18 years old.
• High school diploma, GED, or equivalent experience.
• Strong leadership, coaching, team development, and customer service skills.
• Ability to stand, walk, lift up to 50 pounds, and perform physical tasks.
• Flexible availability for a retail schedule, including weekends and holidays.
• Comfort working with a variety of merchandise; firearms may be present at FFL locations, with certification provided.
• Basic math and computer skills.
• Willingness to assist customers or retrieve merchandise from exterior areas.
• Team-oriented mindset.

Nice To Haves

• Previous leadership, key-holder, supervisory, or management experience.
• Experience using retail checkout systems.
• Bilingual ability.

Responsibilities

• Support daily store operations and serve as Manager on Duty when needed.
• Deliver exceptional customer service and resolve customer concerns.
• Coach, train, and develop team members to meet company standards.
• Assist with recruiting, hiring, and retaining top talent.
• Help drive store sales, profitability, and performance goals.
• Maintain inventory accuracy and support asset protection initiatives.
• Open and close the store, including cash handling and operational procedures.
• Monitor loan and buying transactions for compliance and accuracy.
• Maintain attractive merchandising and store presentation standards.
• Analyze performance metrics and support achievement of business objectives.
• Build product knowledge across a wide variety of merchandise categories.
• Assist customers or retrieve merchandise from exterior areas as needed.

Benefits

• Commission opportunities of 2–8% based on individual performance, with potential commission up to 8%.
• Store performance bonus opportunities.
• Earned Wage Access available after day 2.
• Employee discounts starting day one.
• Vacation and sick/personal time based on tenure and applicable state or local requirements.
• 401(k) auto-enrollment after 6 months, subject to age requirements.
• Tuition reimbursement opportunities for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED