Retail Store Manager

Circle K•Pontotoc, MS

About The Position

The Retail Store Manager oversees store employees and site operations, including customer service, staffing, training, merchandising, safety, communication, and financial performance. The manager recruits, hires, trains, schedules, and develops employees; assigns work to maintain a clean, stocked, organized site; and ensures Company standards are met. The role includes building positive relationships with suppliers and customers, resolving complaints, promoting a safe public image, and maintaining effective communication with employees and the Market Manager. The manager evaluates site needs, maintains files and reports, ensures merchandise is displayed and priced correctly, and analyzes sales, expenses, budgets, forecasts, and margins to maximize sales and net profits. The position works with a minimum of direction and supervision and is expected to lead effectively at all times. Work is performed mostly indoors, with some outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage. The role may involve occasional exposure to cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise.

Requirements

High school diploma or GED preferred.
Experience in retail sales preferred.
Ability to perform the essential duties and work in the conditions described.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer or acquire the necessary computer skills, including analyzing reports and managing inventory and cash control.
Valid driver's license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with a minimum of direction and supervision.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, and train enthusiastic employees to provide excellent customer service.
Assign and manage tasks to keep the site clean, stocked, organized, and maintained according to Company standards.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent service and resolve customer complaints promptly and professionally.
Promote and maintain a safe, positive image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees on customer service, site image, marketing execution, and safety procedures.
Promote safety awareness among employees.
Ensure employees receive proper communications in a timely manner and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment posters and signs are accessible to employees.
Analyze daily sales and expense information and take action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.