Retail Associate Manager, Bilingual , Spanish
About The Position
The Retail Associate Manager supports store leadership in developing and guiding the retail team to deliver customer-focused service and sales performance. The role manages team training, customer interactions, and store operations to meet defined success metrics, while maintaining expertise in products, services, and leadership practices to serve as a resource for the team. Success is measured by customer satisfaction, team development, financial results, and adherence to operational standards. The position contributes to enhanced customer experiences and store performance aligned with business goals.
Requirements
- High school diploma or GED.
- Knowledge and skills in change agility, change management coaching, coaching, coaching conversations, communication, customer engagement, customer service, engaging people, escalation resolution, leadership, performance monitoring, product knowledge, sales, sales performance coaching, talent development, and team coaching.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- One year of customer service and/or sales experience in a retail environment.
Responsibilities
- Lead team development and training to achieve monthly sales and service success metrics.
- Oversee customer interactions, wait times, and problem resolution to build customer confidence.
- Maintain store environment quality and compliance with visual merchandising and operational standards.
- Monitor and control store expenses, including discounting and credits, to support financial performance.
- Communicate corporate and store updates to ensure team awareness and system knowledge.
- Perform other duties and projects as assigned by business management.
Benefits
- Competitive base salary and compensation package, including target incentives.
- Annual stock grant and employee stock purchase plan.
- 401(k) and access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage, voluntary AD&D and accident coverage, voluntary life insurance, and voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
