Retail Associate Manager, Bilingual , Spanish

T-Mobile•East Stroudsburg, PA

About The Position

The Retail Associate Manager supports store leadership in developing and guiding the retail team to deliver customer-focused service and sales performance. The role manages team training, customer interactions, and store operations to meet defined success metrics, while maintaining expertise in products, services, and leadership practices and serving as a resource for the team. Success is measured by customer satisfaction, team development, financial results, and adherence to operational standards. The work enhances the customer experience and drives store performance in alignment with business goals. The position also performs other duties or projects as assigned by business management. Travel is not required.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills and abilities: change agility, change management, coaching, coaching conversations, communication, customer engagement, customer service, engaging people, escalation resolution, leadership, performance monitoring, product knowledge, sales, sales performance coaching, talent development, and team coaching.

Nice To Haves

One year of customer service and/or sales experience in a retail environment.

Responsibilities

Lead team development and training to achieve monthly sales and service success metrics.
Oversee customer interactions, wait times, and problem resolution to build customer confidence.
Maintain store environment quality and compliance with visual merchandising and operational standards.
Monitor and control store expenses, including discounting and credits, to support financial performance.
Communicate corporate and store updates so the team remains informed and knowledgeable about systems.
Perform other duties or projects as assigned by business management.

Benefits

Competitive base salary and compensation package, including target incentives for eligible retail and business sales roles.
Annual stock grant and employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage; voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance and access to commuter and transit programs.