Retail Associate Manager, Bilingual, Spanish

T-Mobile USA•Tampa, FL

5d•$55,900 - $100,900

About The Position

The Retail Associate Manager supports store leadership in developing and guiding the retail team to deliver customer-focused service and sales performance. The role manages team training, customer interactions, and store operations to meet defined success metrics, while maintaining expertise in products, services, and leadership practices to serve as a resource for the team. Success is measured by customer satisfaction, team development, financial results, and adherence to operational standards. The work enhances the customer experience and drives store performance in alignment with business goals. The role requires a high school diploma or GED and at least 18 years of age. One year of customer service and/or sales experience in a retail environment is preferred. Candidates must be legally authorized to work in the United States. Travel is not required. The position is not DOT-regulated and is not safety-sensitive. Total target cash pay is $55,900–$100,900, inclusive of target incentives. The general base pay range is $41,925–$75,675; actual pay depends on factors including work location, qualifications, and experience. Eligible employees in regular, non-temporary Retail and Business Sales roles may receive monthly or quarterly sales incentives. T-Mobile offers eligible employees benefits including medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants and stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family-building benefits; backup care and enhanced family support; childcare subsidy; tuition assistance and college coaching; short- and long-term disability coverage; and voluntary insurance options. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. The company also provides access to year-round money coaches and career growth opportunities.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Communication skills.
Leadership skills.
Store operations knowledge.

Nice To Haves

One year of customer service and/or sales experience in a retail environment.

Responsibilities

Lead team development and training to help achieve monthly sales and service success metrics.
Oversee customer interactions, wait times, and problem resolution to build customer confidence.
Maintain store environment quality and compliance with visual merchandising and operational standards.
Monitor and control store expenses, including discounting and credits, to support financial performance.
Communicate corporate and store updates to maintain team awareness and system knowledge.
Perform other duties and projects as assigned by business management.

Benefits

Competitive base salary and compensation package, including target incentives for eligible roles.
Annual employee stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits.
Backup care and enhanced family support.
Childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Career growth opportunities.