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About The Position

Requirements

• Owned complex projects end-to-end, from discovery through delivery, design, and iteration
• Strong experience in end-to-end journey mapping across complex user and operational flows
• A portfolio demonstrating recent end-to-end projects, with clear articulation of problem framing, UX thinking, and measurable impact, not just polished UI outputs
• Proven ability to plan and lead discovery initiatives, identifying high-value opportunities and prioritising them using user insights and data
• Partnered with Product to define problem spaces and shape opportunities, not just execute solutions
• Facilitated continuous delivery with smooth engineering hand-offs

Nice To Haves

• Experience in fintech or payroll
• Background in B2B or internal tooling design
• Experience working on growth or conversion optimisation
• Experience working in fast paced environments

Responsibilities

• Lead problem spaces end-to-end and helping define how design operates within your product team
• Collaborate closely with product and engineering in your domain
• Focus on research, flows, systems, and usability, with solid visual execution where needed
• Work holistically across multiple platforms to solve problems - employee app, employer portal, and the admin dashboard for our operations team
• Present your design work and articulate your design decisions
• Deliver measurable impact through design

Benefits

• A competitive salary; we proactively review salaries to make sure you get what you deserve
• Meaningful share options, you’ll own a part of Penfold and share in our success
• 10% pension contribution each month that you don’t need to match (on top of your salary)
• Medical insurance, through Vitality
• Unlimited holiday, we’re interested in your output, not how many holidays you go on!
• Hybrid working, we like people to come in to our office (so it would be great if you lived in the London area) at least a couple of days a week to collaborate, but we trust you to get your work done in whatever environment suits you
• Great community office space, plenty of people come into our wonderful private office near Borough Underground station.
• Free tea, coffee, soft drinks and snacks
• Free company lunch every week (e.g., Borough Market, Mercato Metropolitano)
• Laptop and any WFH equipment you need
• Option to buy a bike tax free, and spread the cost (using the cycle to work scheme)
• Learning and Professional Development – we conduct regular 360 feedback and focus on role progression that suits each individual. We support everyone with courses, events and coaching to help everyone reach their goals
• Quarterly company socials, and regular meet-ups throughout the year too!
• Plus a host of other benefits – see here: https://getpenfold.com/careers