Academy Driver Recruiter

U.S. Xpress•Chattanooga, TN

3d•Onsite

About The Position

The Academy Driver Recruiter builds rapport with prospective recruits interested in attending CDL school and manages recruiting, screening, interviewing, and selection of qualified applicants for driver academies. The recruiter communicates documentation requirements for financial aid, evaluates applicants against U.S. Xpress hiring guidelines, and may extend conditional offers to qualified applicants while providing a positive candidate experience. The role works with prospective students, company leadership, and other teams to support academy enrollment and recruiting objectives. It also requires accurate entry of driver information in TenStreet, compliance with applicable laws and standards, and effective communication of U.S. Xpress’s mission, culture, and available resources.

Requirements

High school diploma or GED equivalent.
One to two years of experience in a call center, inside sales, or a related field, or equivalent experience in a high-volume, fast-paced work environment.
Professional communication skills and common courtesy, including the ability to exchange information concisely and logically while being sensitive to audience diversity.
Strong skills with the Microsoft Office suite.
Sound judgment, de-escalation, and problem-solving skills.
Ability to build rapport and relationships effectively over the phone.
Self-motivated and detail-oriented.
Ability to assess organizational dynamics and manage change.
Ability to work quickly and efficiently, test solutions, learn, and iterate quickly.
Proactive and pragmatic problem-solving ability.
Ability to communicate effectively across multiple mediums.

Nice To Haves

Transportation, logistics, or technology industry experience.

Responsibilities

Communicate financial-aid documentation requirements and follow established scripts and guidelines.
Manage the academy driver recruitment process, including sourcing, interviewing, screening, and closing candidates to fill class openings.
Maintain current knowledge of transportation rules and regulations and U.S. Xpress hiring guidelines.
Interview applicants and gather and analyze information to determine whether they meet hiring guidelines.
Review applicants’ MVR, DAC, and criminal background.
Ensure compliance with applicable laws, regulations, admission standards, and accreditation standards.
Use discretion to extend conditional offers to qualified academy applicants while providing a positive candidate experience.
Build and maintain constructive, cooperative working relationships.
Connect prospective students with company or community resources that may assist them during training.
Manage inbound and outbound calls and schedule appointments based on business needs.
Collaborate proactively to support team and organizational objectives.
Partner with leadership to manage driver expectations, resolve recruiting issues, and advise throughout the recruiting process.
Use de-escalation skills when communicating sensitive decisions that disqualify drivers from potential employment.
Enter driver information accurately in TenStreet and confirm proper system integration.
Promote company-wide programs related to recruiting, marketing, employee referrals, and job postings.
Communicate U.S. Xpress’s mission and culture to help candidates understand the company’s impact and value.
Collaborate in person with people at all organizational levels and attend in-person meetings and training.
Contribute input and advice during discussions about developments, goals, and objectives.
Engage remotely and in person with customers and potential customers to establish rapport, communication, and expectations.