Academy Driver Recruiter

U.S. Xpress Enterprises, Inc.•Chattanooga, TN

5d•Onsite

About The Position

The Academy Driver Recruiter builds rapport with potential recruits interested in attending CDL school and recruits, screens, interviews, and selects qualified applicants for driver academies. The recruiter manages the academy driver recruitment process, communicates required financial-aid documentation, follows established scripts and guidelines, and helps maintain candidate understanding of U.S. Xpress’s mission and culture. The role also provides prospective students with company or community resources that may support them during training, manages calls and appointments, enters information in TenStreet, and collaborates with leadership and colleagues to meet recruiting objectives. This position works in a normal professional office environment and routinely uses standard office equipment. The employee must be able to communicate or exchange information and have close visual acuity for computer viewing, extensive reading, and preparing or analyzing data, reports, and figures. The role is not open to remote work.

Requirements

High school diploma or GED equivalent.
1–2 years of experience in a call center environment, inside sales, or a related field, or equivalent experience in high-volume, fast-paced work.
Professional communication and common-courtesy skills, including the ability to exchange information concisely and logically while considering audience diversity.
Strong Microsoft Office skills.
Sound judgment, de-escalation, and problem-solving skills.
Ability to build rapport and relationships effectively by phone.
Self-motivated and detail-oriented.
Ability to assess organizational dynamics and manage change.
Ability to work quickly and efficiently, test solutions, learn, and iterate quickly.
Proactive, pragmatic problem-solving ability.
Ability to communicate effectively across multiple mediums.

Nice To Haves

Transportation, logistics, or technology industry experience.

Responsibilities

Communicate required documentation for financial-aid purposes and follow established scripts and guidelines.
Manage the academy driver recruitment process to fill class openings, including sourcing, screening, interviewing, and closing candidates.
Maintain current knowledge of transportation rules and regulations and U.S. Xpress hiring guidelines.
Interview applicants and gather and analyze information to determine whether they meet hiring guidelines.
Review motor vehicle records (MVR), DAC, and criminal backgrounds of potential applicants.
Ensure compliance with applicable laws, regulations, admission standards, and accreditation standards.
Use discretion to extend conditional offers to qualified prospective academy students while providing a positive candidate experience.
Build and maintain constructive, cooperative working relationships.
Provide prospective students with available company or community resources that may assist them during training.
Manage inbound and outbound calls and schedule appointments based on business needs.
Collaborate proactively to support team and organizational objectives.
Partner with leadership to manage driver expectations, resolve recruiting issues, and advise throughout the recruiting process.
Use de-escalation skills when communicating sensitive decisions to disqualify a driver from potential employment.
Enter driver information accurately in TenStreet and confirm proper system integration.
Promote company-wide recruiting, marketing, employee referral, and job-posting programs.
Communicate U.S. Xpress’s mission and culture to candidates.
Collaborate in person with employees at all organizational levels.
Attend in-person meetings and training about developments, goals, and objectives, and contribute input and advice.
Engage remotely and in person with customers and potential customers to establish rapport, open communication, and expectations.