Property Manager Jobs

About The Position

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• Two years of related property-management experience or training is preferred.
• Proficiency in Microsoft Office, particularly email (desktop and web-based), Word, and Excel.
• Knowledge of office management systems and procedures; strong time-management, multitasking, and work-prioritization skills; attention to detail; and problem-solving skills.
• Ability to read and interpret emails, utility billings, financial and instructional documents, rental agreements, and procedure manuals.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages, and to perform arithmetic using American money and standard weight, volume, and distance measures.
• Ability to communicate effectively, work well under pressure, self-direct, work with or without direct supervision, and develop into a team leader.
• Safety-consciousness, attention to detail, and self-motivation.
• Valid driver’s license and valid liability insurance; willingness to use a personal vehicle if required.
• Ability to meet the physical demands of the role, including regularly standing, handling or feeling objects, and reaching; frequently walking, climbing or balancing, talking or hearing, sitting, stooping, kneeling, or crouching; frequently lifting or moving up to 25 pounds and rarely more than 50 pounds; and performing tasks requiring close, distance, color, peripheral, and depth vision and focus adjustment.

Nice To Haves

• Experience managing or leasing multifamily properties.
• Multifamily industry certification, such as ARM, CAM, or NALP.
• Bookkeeping experience.
• Two years of related property-management experience or training.

Responsibilities

• Respond to telephone and walk-in prospects, show apartments, follow up with prospective residents, and use sales skills to convert prospects into leases.
• Monitor telephone and walk-in traffic using guest cards and traffic logs; walk the model tour route and open models daily to ensure a quality presentation.
• Obtain lease information, complete lease applications, conduct credit and reference checks, and establish and maintain lease files.
• Conduct market surveys as requested and contact residents whose leases are not current or are set to expire to encourage retention.
• Secure at least the industry-average share of overall closed leases at the property.
• Perform move-in inspections and review welcome packets with new residents in a timely manner.
• Maintain legal records and files, and enter daily activity in daily and vacancy reports.
• Prepare and process resident service requests; assist with resident concerns and complaints, including those related to rent payments and service requests.
• Assist with newsletters, promotional flyers, and planning community activities and events.
• Ensure personnel respond to resident requests and complaints promptly, efficiently, and courteously.
• Operate the property within the financial guidelines and budget established by the Regional Property Manager and Owner.
• Collect, record, and deposit rental payments, application fees, and security deposits; maintain account records and journals; and make bank deposits.
• Help prepare required weekly and monthly reports and prepare legal action for evictions when necessary.
• Where applicable, comply with regulatory-agency and investor requirements and ensure administrative and building operations meet regulatory requirements.
• Where applicable, conduct initial and annual certifications, rent increases, and utility allowances in accordance with LIHTC and HUD guidelines.
• Prepare applicable sites for MOR, REAC, HQS, regulatory agency and investor audits, and inspections.
• Manage office clerical, filing, and record-keeping systems and coordinate day-to-day property activities.
• Directly supervise office and maintenance staff, including approving timecards.
• Perform other assigned tasks, potentially including overall management of the building when staffing is lacking.