Manager, Property Administration

Emerson College•Boston, MA

4d•$74,500 - $91,350•Onsite

About The Position

The Manager, Property Administration reports to the Director of Real Estate and Space Planning and coordinates and oversees the college’s property administration, lease management, occupancy, and campus relocation functions. The position supports effective use of space, administration of property-related financial obligations, and efficient operation of college-owned and leased properties. Through financial analysis, operational oversight, and procedures and internal controls, the Manager identifies ways to improve performance, optimize resources, control costs, and mitigate operational risks. The role also supports tenants and the campus community through engagement and coordination with Finance, Facilities, Human Resources, and other departments. It exercises independent judgment in resolving property issues, coordinating projects and services, and maintaining relationships with tenants, landlords, vendors, and internal stakeholders. The position oversees lease and property records; property expense analysis, invoices, and tenant allocations; operating procedures and controls; tenant relations; faculty and staff location records; campus moves and renovation projects; facility inspections; furniture and signage programs; landlord relations; after-hours emergency response; building access and security coordination; and meeting and event space logistics. The role requires an in-person presence on Emerson College’s Boston campus during the work week.

Requirements

Bachelor’s degree in a related field.
5–7 years of experience in facilities management, property administration, commercial real estate, or a related field.
Supervisory and real estate or facility management experience.
Working knowledge of mechanical, electrical, and plumbing systems and building automated control systems.
Exceptional accuracy and attention to detail.
Ability to read and understand leases, vendor contracts, and certificates of insurance.
Good math skills and experience with billing, chargebacks, and account reconciliations.
Intermediate to expert proficiency in MS Excel and ability to learn new software easily.
Ability to interpret architectural and engineering drawings.
Working knowledge of occupancy management and facility utilization analysis.
Ability to tour properties and identify safety issues and construction flaws.
Ability to schedule and supervise student workers.
Strong customer service and tenant relations skills, including communicating building-wide projects and updates to occupants.
Ability to collaborate across Finance, Human Resources, Marketing, Facilities, and departmental leadership.
Experience developing process documentation, internal tracking tools, and orientation materials.
Excellent organizational skills, ability to manage multiple projects, and ability to prioritize tasks.
Self-starter with strong interpersonal communication and problem-solving skills.
Ability to move throughout college buildings; continuous oral and written communication; repetitive movements; frequent lifting of up to 30 pounds; reaching, pushing, stooping, and climbing; ability to read a computer screen, detect color-coding, and read fine print.
In-person presence on the Boston Campus during the work week.

Nice To Haves

Experience in higher education or commercial office property operations.
Professional certifications related to property management, facilities management, or real estate.
Experience coordinating with building managers, security, janitorial, and other vendors in a multi-tenant commercial property.

Responsibilities

Manage lease administration and property records, monitor lease terms, obligations, critical dates, expenses, and occupancy, and calculate and reconcile tenant allocations for real estate taxes, common area maintenance, and other occupancy charges.
Analyze property operating expenses, maintenance expenditures, and service trends; identify cost savings and efficiency improvements; support budget planning and resource allocation; and review building-specific vendor invoices for accurate, timely payment.
Develop and evaluate property management procedures and internal controls, identify risks and process deficiencies, and implement improvements to strengthen accountability, compliance, and cost-effectiveness.
Manage tenant relations and property-related concerns, coordinate corrective measures with property managers, vendors, and college departments, and monitor follow-up through resolution.
Maintain faculty and staff location data for onboarding, departures, departmental changes, and space reassignments; develop onboarding and orientation documentation for space, access, and furniture setup.
Manage campus moves and relocations, including scopes of work, project plans, schedules, budgets, resources, vendors, and stakeholders; direct implementation and monitor timelines, expenditures, space requirements, and design standards.
Coordinate tenant-improvement and renovation projects with property managers and building staff, including budgets, lease terms, and communication with affected occupants.
Inspect and evaluate college-owned and leased facilities for condition, cleanliness, safety, maintenance needs, and property standards; prioritize corrective actions and monitor resolution. Conduct regular walk-throughs of common areas and building frontage to address hazards and standards.
Manage the campus furniture program, including procurement, delivery, installation, inventory, allocation, and storage.
Oversee the interior and exterior signage program, including priorities, design, approvals, procurement, installation, maintenance, accessibility, and branding compliance; coordinate directory and wayfinding updates with vendors.
Oversee property operations and landlord relations for leased properties, monitor lease and management obligations, evaluate property owner and management company performance, and coordinate corrective actions for service deficiencies and operational risks.
Oversee after-hours response to property emergencies, assess incidents and impacts, coordinate with tenants, property owners, management companies, emergency services, and contractors, and ensure escalation, communication, and follow-up.
Manage campus building access needs and liaise with the Emerson Police Department to facilitate authorized access.
Coordinate with Environmental Health & Safety to mitigate property and occupant risks and support emergency and fire evacuation procedures and regulatory compliance.
Oversee key card issuance, mailbox access, and electronic security systems with security consultants, locksmiths, and vendors.
Coordinate daily with security, janitorial, and building service vendors to maintain safety and cleanliness and resolve operational issues.
Manage meeting and event space logistics, including floor plans and related support.
Perform other miscellaneous duties as assigned.