Manager, Business Administration

Macy's•Orlando, FL

2h•$56,300 - $93,700

About The Position

The Manager, Business Administration leads essential activities and colleagues responsible for driving store business processes and enabling successful store operations. The role spans interviewing, hiring, staffing, scheduling, store operations, budgets, and cash office functions. The manager partners with the Store Manager and other Store Leaders to support store performance, profitability, colleague engagement, and a clean, safe shopping environment. The position may also oversee select selling areas based on store operating needs.

Requirements

High school diploma or equivalent; candidates with this education are encouraged to apply.
3–5 years of management experience in a retail store required.
Strong leadership skills, including hiring, training, and performance management.
Proficiency in operational management, P&L oversight, and developing profitability action plans.
Experience leading hiring, onboarding, and retention strategies.
Expertise in leading training initiatives and promoting adoption.
Strong collaboration skills and excellent communication, writing, and presentation abilities.
Strong customer service skills and ability to maintain a clean and safe store environment.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Physical ability to perform heavy lifting, constant movement, remain stationary for at least two consecutive hours, reach with arms and hands, lift at least 30 lbs., stoop, kneel, crouch, climb ladders, and potentially reach above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Collaborate with the Store Manager and other Store Leaders to drive Store Scorecard results through hiring and retention strategy, operations, and the shopping environment.
Maintain profit through effective staffing, weekend compliance, and control of expenses.
Lead the in-store hiring experience, including applicant communications, interviewing, selection, and coaching peers on hiring.
Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
Establish work strategies, manage colleague performance and behavior, and address and resolve complaints.
Lead colleague onboarding and orientation to improve candidate experience, accelerate learning, increase engagement, and reduce turnover.
Lead training and deployment of technology and store-wide process initiatives, including annual training.
Promote adoption, track user experience needs, and coordinate with the Central Team on updates and enhancements.
Manage hours utilization, payroll and non-payroll expenses, cash office activities, and supply inventory.
Maximize sales while minimizing expenses.
Oversee the monthly store P&L, including selling cost and average hourly rate compliance.
Develop action plans to improve overall store profitability.
Partner with Workforce Central on staffing and scheduling solutions that meet customer demand.
Maintain and balance staffing to meet targets.
Oversee the store shopping environment and cleanliness, including monthly housekeeping audits.
Resolve store environment issues and safety concerns with the Facilities team.
Oversee select selling areas based on store operating needs.
Foster an environment of acceptance and respect and build authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement