Manager, Business Administration

Macy's•Olympia, WA

1d•Onsite

About The Position

The Manager, Business Administration leads the essential activities and colleagues that drive store business processes and enable Macy’s stores to run successfully. The role oversees hiring, staffing, and scheduling, along with store operations and administrative functions such as budgets and cash office activities. Working with the Store Manager and other Store Leaders, the manager supports store performance, profitability, colleague engagement, and a clean, safe shopping environment. The position also leads onboarding, training, and the deployment of technology and store-wide process initiatives.

Requirements

High school diploma or equivalent; candidates with this qualification are encouraged to apply.
3–5 years of management experience in a retail store.
Strong leadership skills, including hiring, training, and performance management.
Proficiency in operational management, P&L oversight, and developing action plans to drive profitability.
Experience leading hiring, onboarding, and retention strategies.
Expertise in leading training initiatives, achieving adoption, and coordinating updates with the Central Team.
Strong collaboration skills and excellent communication, writing, and presentation abilities.
Strong customer service skills and ability to maintain a clean and safe store environment.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Able to perform the stated physical demands, including lifting at least 30 lbs., moving, standing or remaining stationary, reaching, stooping, kneeling, crouching, and climbing ladders.
Requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Collaborate with the Store Manager and other Store Leaders to improve Store Scorecard results through hiring and retention strategies, operations, and the shopping environment.
Maintain profit through effective staffing, weekend compliance, and control of controllable expenses.
Lead the in-store hiring process, including applicant communications, interviewing, candidate selection, and coaching peers on hiring.
Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
Establish work strategies, manage colleague performance and behavior, and address and resolve complaints.
Lead colleague onboarding and orientation to improve new-hire learning, engagement, and retention.
Lead training and deployment of technology and store-wide process initiatives, including annual training; track adoption and user needs and coordinate updates with the Central Team.
Manage hours utilization, payroll and non-payroll expenses, cash office functions, and supply inventory.
Oversee the store’s monthly P&L, including selling cost and average hourly rate compliance, and develop action plans to improve profitability.
Work with Workforce Central partners on staffing and scheduling solutions that meet customer demand, and balance staffing to meet targets.
Oversee the store shopping environment and cleanliness, including monthly housekeeping audits; resolve environment issues and safety concerns with the Facilities team.
Oversee selected selling areas based on store operating needs.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement