Manager, Business Administration

Macy's

About The Position

The Manager, Business Administration leads the essential activities and colleagues that support store business processes and enable Macy’s Stores to run successfully. The role focuses on interviewing, hiring, staffing, and scheduling, as well as store operations and administrative functions such as budgets and cash office activities. The manager works with store leaders to support store performance, profitability, the customer shopping environment, and colleague engagement.

Requirements

High school diploma or equivalent.
3–5 years of management experience in a retail store.
Strong leadership skills, including hiring, training, and performance management.
Proficiency in operational management, P&L oversight, and developing profitability action plans.
Experience leading hiring, onboarding, and retention strategies.
Expertise in leading training initiatives, promoting adoption, and coordinating updates with the Central Team.
Strong collaboration skills and excellent communication, writing, and presentation abilities.
Strong customer service skills and the ability to maintain a clean and safe store environment.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Able to perform the physical demands of the role, including heavy lifting, constant moving, remaining stationary, reaching, lifting at least 30 lbs., stooping, kneeling, crouching, climbing ladders, and potentially reaching above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Collaborate with the Store Manager and other Store Leaders to drive Store Scorecard results through hiring and retention strategies, operations, and the shopping environment.
Maintain profitability through effective staffing, weekend compliance, and management of controllable expenses.
Lead the in-store hiring experience by corresponding with applicants, interviewing, selecting talent, and coaching peers on hiring.
Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
Establish work strategies, manage colleague performance and behavior, and address and resolve complaints.
Lead onboarding and orientation to improve the candidate and colleague experience, accelerate learning, increase engagement, and reduce turnover.
Lead training and successful deployment of technology and store-wide process initiatives, including annual training; track adoption and user needs and coordinate updates with the Central Team.
Manage operational activities, including hours utilization, payroll and non-payroll expenses, cash office operations, and supply inventory.
Oversee the store’s monthly P&L, including selling cost and average hourly rate compliance, and develop action plans to improve profitability.
Work with Workforce Central partners on staffing and scheduling solutions that meet customer demand, and maintain staffing to targets.
Oversee the store shopping environment and cleanliness, including monthly housekeeping audits, and resolve environment and safety issues with the Facilities team.
Oversee select selling areas based on store operating needs.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement