Manager, Business Administration

Macy's•Olympia, WA

1d•$56,300 - $93,700

About The Position

The Manager, Business Administration leads essential activities and colleagues that support store business processes and help Macy’s stores operate successfully. The role covers functions including interviewing, hiring, staffing, and scheduling, as well as store operations and administrative work such as budgets and cash office functions. The manager partners with store leadership to drive business results, store profitability, colleague engagement, and a clean, safe shopping environment.

Requirements

Three to five years of management experience in a retail store.
Strong leadership skills, including hiring, training, and performance management.
Proficiency in operational management, P&L oversight, and developing profitability action plans.
Experience leading hiring, onboarding, and retention strategies.
Expertise in leading training initiatives, driving adoption, and coordinating updates with a Central Team.
Strong collaboration skills and excellent communication, writing, and presentation abilities.
Strong customer service skills and the ability to maintain a clean and safe store environment.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform heavy lifting, constant movement, remaining stationary, and reaching with arms and hands; remain stationary for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, and climb ladders; and potentially reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Partner with the Store Manager and other Store Leaders to drive Store Scorecard results through hiring and retention, operations, and the shopping environment.
Maintain profit through effective staffing, weekend compliance, and management of controllable expenses.
Lead the in-store hiring process, including applicant correspondence, interviewing, selection, and coaching peers on hiring.
Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
Establish work strategies, manage colleague performance and behavior, and address and resolve complaints.
Lead colleague onboarding and orientation to improve the candidate experience, accelerate learning, increase engagement, and reduce turnover.
Lead training and deployment of technology and store-wide process initiatives, including annual training.
Promote adoption of initiatives, track user experience needs, and coordinate with the Central Team on updates and enhancements.
Manage hours utilization, payroll and non-payroll expenses, cash office activities, and supply inventory.
Maximize sales, minimize expenses, oversee the monthly store P&L, and ensure selling-cost and average-hourly-rate compliance.
Develop action plans to improve overall store profitability.
Work with Workforce Central partners on staffing and scheduling solutions that meet customer demand, and maintain staffing to targets.
Oversee the store shopping environment and cleanliness, including monthly housekeeping audits.
Resolve store environment issues and safety concerns in partnership with the Facilities team.
Oversee select selling areas based on store operating needs.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement