Manager, Business Administration

Macy's•Providence, RI

About The Position

The Manager, Business Administration leads the activities and colleagues responsible for the business processes that enable Macy’s Stores to operate successfully. The role focuses on hiring, staffing, and scheduling, as well as store operations and administrative functions such as budgets and cash office operations. The manager works with store leaders to support store performance, profitability, colleague development, and an effective shopping environment. The role oversees recruitment, onboarding, training, performance management, operational expenses, payroll, cash office activities, supply inventory, and store cleanliness and safety. It also leads the implementation of technology and store-wide process initiatives and oversees select selling areas as store needs require. The position requires a flexible schedule and physical activities including lifting, moving, standing, reaching, and climbing.

Requirements

High school diploma or equivalent; candidates with this qualification are encouraged to apply.
3–5 years of management experience in a retail store required.
Strong leadership skills, including hiring, training, and performance management.
Proficiency in operational management, P&L oversight, and developing profitability action plans.
Experience leading hiring, onboarding, and retention strategies.
Expertise in leading training initiatives, achieving adoption, and aligning with the Central Team on updates.
Strong collaboration skills and excellent communication, writing, and presentation abilities.
Strong customer service skills and ability to maintain a clean and safe store environment.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform the stated physical demands, including lifting at least 30 lbs., frequent movement, reaching, stooping, kneeling, crouching, and climbing ladders; the role may involve reaching above eye level.
Ability to remain stationary for at least two consecutive hours.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Collaborate with the Store Manager and other Store Leaders to improve Store Scorecard results through hiring and retention strategies, operations, and the shopping environment.
Maintain profit through effective staffing, weekend compliance, and management of controllable expenses.
Lead the in-store hiring experience, including applicant communication, interviewing, talent selection, and coaching peers on hiring.
Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
Establish work strategies, manage colleague performance and behavior, and resolve complaints.
Lead colleague onboarding and orientation to improve the candidate and new-hire experience, accelerate learning, increase engagement, and reduce turnover.
Lead training and deployment of technology and store-wide process initiatives, including annual training; track adoption and user needs and coordinate updates with the Central Team.
Manage hours utilization, payroll and non-payroll expenses, cash office activities, and supply inventory.
Maximize sales and minimize expenses; oversee the monthly store P&L, including selling cost and average hourly rate compliance, and develop plans to improve profitability.
Work with Workforce Central partners on staffing and scheduling solutions, maintaining staffing levels that meet targets and customer demand.
Oversee the store shopping environment and cleanliness, including monthly housekeeping audits, and partner with Facilities to address environmental issues and safety concerns.
Oversee select selling areas based on store operating needs.
Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.
Tuition reimbursement.