Manager, Business Administration

Macy's•Rochester, MN

1d•$56,300 - $93,700•Onsite

About The Position

The Manager, Business Administration leads essential activities and colleagues that drive store business processes and enable Macy’s stores to run successfully. The position focuses on interviewing, hiring, staffing, and scheduling, as well as store operations and administrative functions, including budgets and cash office functions. The manager works with store leaders to support store performance, profitability, staffing, colleague development, and the overall shopping environment.

Requirements

High School diploma or equivalent; candidates with this qualification are encouraged to apply.
3–5 years of management experience in a retail store.
Strong leadership skills, including hiring, training, and performance management.
Proficiency in operational management, P&L oversight, and developing profitability action plans.
Experience leading hiring, onboarding, and retention strategies.
Expertise in leading training initiatives, supporting adoption, and coordinating updates with the Central Team.
Strong collaboration skills and excellent communication, writing, and presentation abilities.
Strong customer service skills and ability to maintain a clean and safe store environment.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to meet physical and visual demands, including heavy lifting, constant movement, remaining stationary, reaching, lifting at least 30 lbs., stooping, kneeling, crouching, and climbing ladders; may require reaching above eye level, close and color vision, depth perception, and focus adjustment.

Responsibilities

Collaborate with the Store Manager and other Store Leaders to drive Store Scorecard results through hiring and retention strategies, operations, and the shopping environment.
Maintain profit through effective staffing, weekend compliance, and control of expenses.
Lead the in-store hiring experience by corresponding with applicants, interviewing, selecting talent, and coaching peers on hiring.
Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
Establish work strategies, manage colleague performance and behavior, and resolve complaints.
Lead colleague onboarding and orientation to improve the candidate experience, accelerate learning, increase engagement, and reduce turnover.
Lead training and deployment of technology and store-wide process initiatives, including annual training.
Promote adoption, track user experience needs, and coordinate with the Central Team on updates and enhancements.
Manage hours utilization, payroll and non-payroll expenses, cash office functions, and supply inventory.
Maximize sales and minimize expenses.
Oversee the monthly store P&L, including selling cost and average hourly rate compliance.
Develop action plans to improve store profitability.
Work with Workforce Central partners on staffing and scheduling solutions that meet customer demand.
Maintain and balance staffing to meet targets.
Oversee the store shopping environment and cleanliness, including monthly housekeeping audits.
Resolve store environment issues and safety concerns with the Facilities team.
Oversee selected selling areas based on store operating needs.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement