Manager, Business Administration

Macy's • Durham, NC

4d • $59,115 - $98,385

About The Position

The Manager, Business Administration leads the essential activities and colleagues that drive Macy’s Stores’ business processes and enable stores to run successfully. The role oversees functions including interviewing, hiring, staffing, and scheduling, as well as store operations and administrative activities such as budgets and cash office functions.

Working with the Store Manager and other Store Leaders, this manager supports store performance through hiring and retention strategies, operational management, and maintaining the shopping environment. The role oversees direct reports, hiring and onboarding, training initiatives, staffing and scheduling, expenses, cash office activities, store profitability, and selected selling areas. It also ensures the store is clean and safe and fosters an environment of acceptance and respect.

Requirements

• High school diploma or equivalent; candidates with this education are encouraged to apply.
• 3–5 years of management experience in a retail store.
• Strong leadership skills, including hiring, training, and performance management.
• Proficiency in operational management, P&L oversight, and developing profitability action plans.
• Experience leading hiring, onboarding, and retention strategies.
• Expertise in leading training initiatives, promoting adoption, and coordinating updates with the Central Team.
• Strong collaboration skills and excellent communication, writing, and presentation abilities.
• Strong customer service skills and the ability to maintain a clean and safe store environment.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
• Able to meet the stated physical and visual demands, including heavy lifting, constant movement, standing or remaining stationary, reaching, lifting at least 30 pounds, stooping, kneeling, crouching, climbing ladders, and visual tasks involving close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Collaborate with the Store Manager and other Store Leaders to improve Store Scorecard results through hiring and retention strategy, operations, and the shopping environment.
• Maintain profit through effective staffing, weekend compliance, and control of expenses.
• Lead the in-store hiring process, including applicant correspondence, interviewing, candidate selection, and coaching peers on hiring.
• Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
• Establish work strategies, manage colleague performance and behavior, and resolve complaints.
• Lead colleague onboarding and orientation to improve candidate experience, accelerate learning, increase engagement, and reduce turnover.
• Lead training and deployment of technology and store-wide process initiatives, including annual training.
• Promote adoption, track user experience needs, and coordinate with the Central Team on updates and enhancements.
• Manage hours utilization, payroll and non-payroll expenses, cash office activities, and supply inventory.
• Maximize sales and minimize expenses.
• Oversee the monthly store P&L, including selling cost and average hourly rate compliance.
• Develop action plans to improve overall store profitability.
• Work with Workforce Central partners on staffing and scheduling solutions that meet customer demand.
• Maintain and balance staffing to meet targets.
• Oversee the store shopping environment and cleanliness, including monthly housekeeping audits.
• Resolve store environment issues and safety concerns with the Facilities team.
• Oversee selected selling areas based on store operating needs.
• Foster acceptance and respect and strengthen authentic relationships with colleagues, customers, and communities.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED