Administration - Business Office Manager

Fieldstone Communities•Silverdale, WA

About The Position

The Business Office Manager helps create a joyful and vibrant community by welcoming residents, families, employees, and visitors and efficiently directing the community’s overall administrative functions. The role plans, develops, organizes, implements, and evaluates business office goals, policies, and procedures. It includes front-office service, recordkeeping, resident billing and collections, payroll coordination, human resources support, and invoice processing. The manager maintains a clean, neat, comfortable, and safe environment for residents, staff, and visitors.

Requirements

Associate degree or equivalent experience.
Maintain a current Food Handlers card.
Basic computer knowledge and ability, with aptitude to learn company applications.
Good organizational and communication skills.
Ability to work efficiently and effectively with little to no supervision.
Excellent customer service and hospitality skills.
Ability to relate positively, effectively, and appropriately with residents, families, community members, volunteers, and facility staff.
Ability to read, write, speak, and understand English.
Pass a criminal background and fingerprint check.
Ability to work a flexible schedule, including weekends, holidays, and overtime, to meet position requirements.
Ability to creatively problem-solve in resident care and employee management.
Meet all mandatory health requirements by state regulations.

Nice To Haves

Basic bookkeeping course or prior long-term care bookkeeping experience is strongly recommended.
Knowledge of administrative codes for assisted living is a plus.
Special interest in and a positive attitude about working with long-term care residents and the elderly.

Responsibilities

Plan, develop, organize, implement, and evaluate business office goals, policies, and procedures.
Answer phones, greet visitors, and coordinate vendors as necessary; keep regular office hours.
Respond to families and staff with compassion and understanding.
Accumulate and maintain accurate reports and statistics.
Enter resident financial information into the billing system and maintain accurate, complete financial data in the computer system and resident files.
Assist with new resident paperwork as needed.
Manage private-pay collections and timely collection of accounts receivable; follow up with slow payers and initiate collection actions.
Assist in collecting unpaid rents.
Represent the community in HR-related programs and processes, including open enrollment, new-hire onboarding and benefits enrollment, recruitment, and license and credential tracking.
Communicate new hires, terminations, and employee changes to payroll promptly and accurately.
Ensure payroll information is accurate and completed according to company guidelines.
Maintain accurate employee and resident records.
Order supplies and accurately code and verify goods and services rendered.
Ensure invoices are properly approved and sent to the home office for timely processing.
Maintain a clean, neat, comfortable, and safe environment for residents, staff, and visitors.
Meet mandatory health requirements established by state regulations.