Office Administration Manager

SCI Shared Resources•Adelphi, MD

About The Position

Manages, delegates, and performs the overall administrative function of a funeral home, cemetery, and/or crematory operation. Manages and coordinates support staff activities to ensure high-quality services and products. Directly supervises two or more full-time employees and collaborates with other departments within the business unit. Fosters a collaborative and productive workplace that supports associate growth and development, pride, ownership, and strong performance, while ensuring compliance with company policies and procedures. Oversees accounting support, including collections, billing, invoice verification and payments, and petty cash. Assigns processing orders and controls storage inventory. Coordinates completion and filing of forms and reports, verifies their accuracy, administers applicable local HR processes, reviews time cards, and follows corporate payroll policies. Coordinates and supervises vendors, pulls monthly key performance indicator reports, trains staff, processes expense reports, and tracks Capital Expenditure Authorizations. Conducts SOX audits and helps associates ensure documentation is SOX compliant. Maintains vehicle records and licenses, updates General Price Lists, approves contracts as necessary, manages alarm systems, applies document retention policies and securely disposes of expired documents, and prepares customer statements.

Requirements

High school diploma or equivalent.
Five years of administrative management experience with a strong customer service focus.
Three years of bookkeeping, general office, clerical accounting, and Accounts Payable experience.
Experience with MS Project management and database software, or equivalent.
Ability to multitask and set priorities.
Ability to work flexible hours as needed.
Ability to work with minimal supervision.
Ability to display compassion and remain calm in stressful situations.
Working knowledge of office equipment, including calculators, copiers, printers, and fax machines.
Oral and written communication skills.
Customer service skills.
Organizational and problem-solving skills.
Ability to handle confidential matters and documents.

Nice To Haves

Completion of a diploma training program at a college or technical school is preferred.

Responsibilities

Directly supervise two or more full-time employees.
Oversee accounting support functions, including collections, billing, invoice verification and payments, and petty cash.
Assign processing orders and control storage inventory.
Coordinate the completion and filing of forms and reports and verify their accuracy.
Administer local HR processes as applicable.
Collaborate with and support other departments within the business unit.
Review time cards and administer corporate payroll policies and procedures.
Coordinate and supervise vendors.
Pull monthly reports for key performance indicators.
Train staff in processes and procedures.
Process expense reports and track Capital Expenditure Authorizations.
Conduct Sarbanes Oxley (SOX) audits and assist associates in ensuring documentation is SOX compliant.
Maintain vehicle records and licenses.
Update General Price Lists and approve contracts as necessary.
Manage alarm systems, including codes and working order.
Monitor document retention policies and securely dispose of expired documents.
Prepare customer statements.
Foster a collaborative, productive workplace supporting associate growth and development.
Ensure compliance with company policies and procedures.