Office Administration Manager

Service Corporation International • Adelphi, MD

4d

About The Position

Manages, delegates, and performs the overall administrative function of a funeral home, cemetery, and/or crematory operation. Manages and coordinates support staff activities to ensure the highest quality services and products are provided. The role includes direct supervision of two or more full-time employees and collaboration with other departments within the business unit. It also fosters a collaborative, productive workplace that supports associate growth and development, and ensures compliance with company policies and procedures.

Requirements

• High school diploma or equivalent.
• Five years of administrative management experience with a strong customer-service focus.
• Three years of bookkeeping, general office, clerical accounting, and Accounts Payable experience.
• Experience with MS Project management and database software, or equivalent.
• Ability to multitask and set priorities.
• Ability to work flexible hours as needed.
• Ability to work with minimal supervision.
• Ability to display compassion and remain calm in stressful situations.
• Working knowledge of office equipment, including calculators, copiers, printers, and fax machines.
• Oral and written communication skills.
• Customer-service skills.
• Organizational and problem-solving skills.
• Ability to handle confidential matters and documents.

Nice To Haves

• Completion of a diploma training program at a college or technical school is preferred.

Responsibilities

• Directly supervises two or more full-time employees.
• Oversees accounting support functions in accordance with company policies and procedures, including collections, billing, invoice verification and payments, and petty cash.
• Assigns processing orders and controls storage inventory.
• Coordinates the completion and filing of forms and reports and verifies their accuracy.
• Administers local HR processes as applicable.
• Collaborates with and supports other departments within the business unit.
• Reviews time cards and administers corporate payroll policies and procedures.
• Coordinates and supervises vendors.
• Pulls monthly reports for key performance indicators.
• Trains staff in processes and procedures.
• Processes expense reports and tracks Capital Expenditure Authorizations.
• Conducts Sarbanes Oxley (SOX) audits and assists associates in ensuring documentation is SOX compliant.
• Maintains vehicle records and licenses.
• Updates General Price Lists and approves contracts as necessary.
• Manages alarm systems, including codes and working order.
• Monitors document-retention policies and securely disposes of expired documents.
• Prepares customer statements.
• Provides a collaborative, productive workplace environment that supports associate growth and development, instills pride and ownership, and challenges associates to exceed expectations.
• Ensures compliance with company policies and procedures.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Accounts for health care and dependent care.
• Health Savings Account with company contribution.
• Sick leave.
• Short-term disability.
• Long-term disability.
• Life insurance.
• Voluntary Accidental Death or Dismemberment Insurance.
• Dependent life insurance.
• SCI 401(k) Retirement Savings Plan with company match.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED