Administration - Business Office Manager

Cascadia Senior Living•Silverdale, WA

1d•$29 - $32

About The Position

The Business Office Manager helps create a joyful and vibrant community by welcoming residents, families, employees, and visitors and efficiently directing the community’s overall administrative functions. The role oversees business office goals, policies, and procedures; maintains financial, payroll, employee, and resident records; supports billing and collections; and serves as a community representative for human-resources programs and processes. The position requires excellent customer service and hospitality, compassion toward residents and families, and the ability to work with little to no supervision.

Requirements

Associate degree or equivalent experience.
Maintain a current Food Handlers card.
Basic computer knowledge and ability, with aptitude to learn company applications.
Good organizational and communication skills.
Ability to work efficiently and effectively with little to no supervision.
Excellent customer service and hospitality skills, including the ability to relate positively, effectively, and appropriately with residents, families, community members, volunteers, and facility staff.
Special interest in and a positive attitude about working with long-term care residents and older adults.
Ability to read, write, speak, and understand English.
Pass a criminal background and fingerprint check.
Ability to work a flexible schedule, including weekends, holidays, and overtime, to meet position requirements.
Ability to creatively problem-solve in resident care and employee management.
Meet all mandatory health requirements under state regulations.
Ability to sit, talk, or hear regularly; use hands and fingers, handle or feel, and reach with hands and arms frequently; and stand and walk occasionally.
Ability to occasionally lift or move up to 20 pounds.

Nice To Haves

Basic bookkeeping course or prior long-term care bookkeeping experience is strongly recommended.
Knowledge of administrative codes for assisted living.

Responsibilities

Plan, develop, organize, implement, and evaluate business office goals, policies, and procedures.
Answer phones, greet visitors, and coordinate vendors as necessary.
Keep regular office hours and respond to families and staff members with compassion and understanding.
Accumulate and maintain accurate reports and statistics.
Enter resident financial information in the billing system and maintain complete and accurate resident financial data in the computer system and paper files.
Assist with new resident paperwork as needed.
Manage private-pay collections and timely collection of accounts receivable; follow up with slow payers, initiate collection actions, and assist in collecting unpaid rents.
Represent the community in HR-related programs and processes, including open enrollment, new-hire onboarding and benefits enrollment, recruitment, and license and credential tracking.
Communicate new hires, terminations, and changes to existing employees to payroll accurately and promptly.
Ensure payroll information is accurate and completed according to company guidelines.
Maintain accurate employee and resident records.
Order supplies.
Code and verify goods and services rendered, ensure invoices are properly approved, and remit them to the home office for timely processing.
Maintain a clean, neat, comfortable, and safe environment for residents, staff, and visitors.

Benefits

Competitive compensation based on relevant years of experience and education or certification requirements.
Medical, dental, and vision plans.
Savings and spending accounts for tax-free health care and dependent care expenses; HSA includes an employer contribution.
Accrued sick time, available for use after 90 days.
Accrued paid time off, available for use after 90 days.
Accrued floating holiday, up to 56 hours annually, eligible upon hire.
Holiday pay at 1.5 times the normal hourly rate for time worked on specified holidays.
Up to three days of bereavement leave.
Employer-paid life insurance.
Traditional and Roth 401(k), available after 12 months and 1,000 hours worked, with semi-annual enrollment and an annual discretionary employer contribution.
Employee Assistance Program.
Cascadia Assistance Fund for financial help with hardships or continuing education.