Sr. Property Manager, Multifamily
About The Position
The Sr. Property Manager is responsible for maintaining a multifamily community to a market-ready standard, providing high-level service, and motivating a high-performing team to maximize property performance. The role oversees community operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The Property Manager works to enhance resident and prospect satisfaction, renewals, revenue, reputation, and profitability while ensuring company standards and policies are followed. The position manages and develops the on-site team, including leasing, customer service, maintenance, and management personnel; maintains resident files and a positive living environment; and manages the community budget and finances. The role operates in a professional office environment, routinely uses standard office equipment, and requires travel of up to 25% of the time.
Requirements
- At least 3 years of property management experience.
- At least 3 years of management experience.
- Effective communication and customer service skills.
- Computer literacy, including Microsoft Office Suite and internet navigation.
- General office, bookkeeping, and sales skills.
- Excellent oral and written communication skills.
- Ability to manage a team.
Nice To Haves
- Bachelor’s degree preferred.
- Real estate license preferred.
Responsibilities
- Oversee community operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
- Provide customer service and communication to residents and prospects to support satisfaction, renewals, revenue, reputation, and profitability.
- Complete lease and renewal paperwork according to company standards.
- Track and evaluate advertising and client traffic.
- Develop, mentor, lead, and manage the on-site team to maximize engagement and minimize turnover.
- Analyze competition and develop creative marketing programs to drive revenue.
- Model Cushman & Wakefield’s mission and lead by example.
- Supervise daily operations of the on-site team and ensure policies and procedures are followed.
- Interview, hire, and coach staff as needed.
- Maintain resident files according to company standards.
- Promote a positive living environment through prompt conflict resolution and follow-up.
- Manage the community budget and finances.
- Work with leasing staff to meet leasing and marketing goals.
- Set goals with staff and work to improve individual performance.
- Perform other related duties as required or assigned.
Benefits
- 120 hours of paid time off annually, prorated upon hire.
- 40 hours of sick time annually, prorated upon hire.
- Two volunteer days annually.
- 12 or more company holidays annually.
- Paid parental leave.
- Medical, dental, vision, and life insurance, with supplementary benefit options.
- Pet insurance.
- Pre-tax spending accounts.
- Early access to pay.
- Company discounts program.
- Personal and professional development resources, including LinkedIn Learning.
- Employee Assistance Program and counseling services.
- Eligible employees may enroll in flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and paid and unpaid time away from work.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
