Assistant Property Manager

Avenue5 Residential, LLC•Richardson, TX

About The Position

The Assistant Property Manager assists the Property Manager with the overall operations of the property, including efficient operations, supplier contracts and maintenance, lease administration, monthly reporting, and providing a positive experience for residents, associates, and property owners. The role may assume responsibility for property operations when the Property Manager is absent. The position also supports resident relations, leasing, financial and administrative activities, staff training, property inspections, and compliance with company policies and applicable laws and safety requirements.

Requirements

High school diploma.
Two to three years of property management experience.
Knowledge of resident rental lifecycle activities.
Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Excellent interpersonal, customer service, organizational, and time-management skills.
Ability to communicate effectively and sensitively with all levels of management and handle confidential matters.
Ability to work independently, prioritize effectively, and maintain urgency in a fast-paced environment.
Ability to relay technical concerns with adequate detail, quickly and accurately.
Ability to read, write, comprehend, and converse in English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Ability to relate to others and cope with and defuse situations involving angry or difficult people.
Valid driver’s license, clean driving record, and current auto insurance.
Must comply with all safety requirements.
Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

Bachelor’s degree.
Real estate license; it may be required in some locations.
Prior experience with Yardi Voyager or an equivalent system.

Responsibilities

Assist the Property Manager with day-to-day property operations, resident satisfaction and retention, and resident lifecycle activities.
Understand the operating guidelines established in the property management agreement.
Maintain accounts receivable, including collecting and posting rent, making daily bank deposits, and keeping the rent roll balanced and accurate.
Complete daily, weekly, and monthly financial and leasing reports accurately and on time.
Audit records and files to identify dates requiring administrative action, including lease expirations, delinquent accounts, and unlawful detainers.
Collect delinquent account balances from previous residents.
Process evictions, including paperwork, serving notices, and attending court hearings.
Lease apartments as needed and shop competitive properties.
Inspect buildings and grounds for safety and cleanliness and alert maintenance about repair needs.
Process move-ins, move-outs, and lease renewals.
Audit new and current lease agreements and resident files for accuracy.
Help train staff on leasing, entering traffic into the computer, marketing, maintenance, and general office operations.
Compose and prepare routine correspondence, rental notices, letters, and memorandums.
Assist with resident relations and problem resolution.
Assume responsibility for property operations when the Property Manager is absent.
Comply with company policies, health and safety rules and regulations, and applicable local, state, and federal laws.
Perform other duties as assigned.

Benefits

Medical, dental, vision, and mental health coverage options.
Competitive pay.
Basic life insurance.
Matching 401(k) contributions.
Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.