Assistant Property Manager

Pennrose•Aspen Hill, MD

8d•$24 - $26

About The Position

The Assistant Property Manager is responsible for marketing and leasing the assigned property and providing resident services. Under the direction of the Property Manager and Regional Property Manager, the role develops and implements policies and procedures to effectively manage the property. The pay range is $24–$26 per hour, depending on experience. The position supports leasing, resident relations, property operations, financial administration, and compliance. It requires regular daily office hours and adequate coverage on weekends and holidays, with periodic flexible hours and travel between properties. Work may take place at property locations within or near transitional neighborhoods.

Requirements

High school diploma or equivalent.
At least 2 years of experience in multi-family property management.
Knowledge of HUD programs, including but not limited to HOPE 6 and project-based Section 8.
Proficiency in Microsoft Windows, including Microsoft Excel and Outlook.
Excellent customer service skills.
Valid driver’s license, insured vehicle, and ability to travel between properties.
Ability to work periodic flexible hours.
Ability to travel by plane and automobile.
Ability to work at property locations within or near transitional neighborhoods.
Ability to climb stairs, take elevators, bend, squat, and reach overhead.

Nice To Haves

Bachelor’s degree.
Experience with the Low Income Housing Tax Credit Program and/or HOPE 6.
Proficiency in Yardi.

Responsibilities

Coordinate leasing events, including open houses, realtor tours, and resident promotional activities.
Assist with developing and implementing resident services programming.
Maintain awareness of corporate in/out migration, property competition, and market conditions affecting leasing and operations.
Manage the property answering service, ensuring high-quality customer service, current calling sequences, and accurate contact information.
Notify residents of issues affecting their tenancy.
File eviction court documents and attend scheduled hearings as the Landlord’s representative.
Oversee security deposit administration, including unit inspections to determine balances or refunds, disposition letters, and processing returns.
Assist the Property Manager with building security measures, incident documentation, and notifications to management, owners, and insurance carriers.
Maintain familiarity with accounts payable and accounts receivable procedures and requirements.
Process property expenditures for the Property Manager’s approval.
Maintain a journal of administrative, facility-related, and market-driven property issues and concerns.
Lead property tours, showing vacant units and marketing property amenities.
Track and follow up on referrals, walk-ins, and phone inquiries.
Develop and maintain a reference book describing the property’s features, amenities, size, vacancies, rental rates, and current leasing promotions.
Prepare leasing checklists and packages containing required forms, deposits, schedules, and information.
Review and screen applications for the Property Manager’s approval.
Maintain the property filing system, including tenant, applicant, accounting, vendor, and contract files.
Maintain deposit and rental collections.
Monitor landlord-tenant relations and mediate disputes when necessary.
Respond to resident concerns and complaints, counsel residents, and provide referrals to appropriate agencies.
Use maintenance software to enter and track work orders.
Inspect apartments for move-in/move-out condition and turnover status.
Assist the Property Manager with conducting and documenting annual unit inspections and resident recertifications.
Assist the Property Manager with reassessing the property and completing competitive marketing analyses.
Remain current on and comply with policies and laws affecting property marketing and leasing, including the Company’s leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable laws.
Order office supplies.
Maintain regular daily office hours and ensure adequate weekend and holiday coverage.
Adhere strictly to invoice approval policy; the position has no authority to purchase goods or services.