Assistant Property Manager

Southern Management Companies•Baltimore, MD

About The Position

The Assistant Property Manager assists the property manager with the overall operations of the community, team development, and compliance with policies, procedures, and internal quality control standards. The role uses dynamic leadership to create positive experiences for customers and team members. The position also supports daily on-site operations, marketing and sales, budgeting, and community engagement, and may perform leasing, service coordination, administrative, bookkeeping, and collection duties as needed.

Requirements

Excellent written and verbal communication skills.
Exceptional customer service skills.
Ability to effectively lead, coach, and motivate.
High-level critical thinking skills.
Knowledge of current applicable laws.
Strong organizational skills.
Excellent interpersonal skills.
Adaptability and flexibility in fast-paced environments.
Aptitude with Microsoft Word and Excel.
Graduation from The Southern Difference Institute or an equivalent combination of education and property management experience.
Three years of experience in customer service, sales, marketing, or real estate.

Nice To Haves

Experience with Yardi software products.

Responsibilities

Build positive relationships with team members, customers, and vendors.
Provide high levels of customer service to create valuable experiences for customers and team members.
Assist with hiring, training, coaching, counseling, and managing the team.
Ensure Southern Management policies, procedures, and internal quality control standards are upheld.
Model behaviors that cultivate a positive work culture and align with Southern Management's mission, vision, and values.
Assist in preparing the annual budget and community plans.
Assist with management of day-to-day on-site operations.
Support marketing and sales efforts.
Perform leasing, service coordination, administrative, bookkeeping, and collection duties as necessary.
Respond to emergency situations as needed.
Stay informed about industry trends.
Contribute to community and company engagement efforts.
Perform other duties assigned by a manager or supervisor.