Assistant Property Manager

Dweck Properties•Arlington, VA

About The Position

At Dweck, the Assistant Property Manager supports the day-to-day operations and performance of a multifamily community. Working closely with the Property Manager, this hands-on role contributes to financial operations, leasing and occupancy, resident relations, team support, and property operations. The Assistant Property Manager helps balance business priorities with a thoughtful experience for residents and team members, and provides community leadership coverage when the Property Manager is unavailable. The role supports operational consistency, accurate financial and resident records, compliance with company procedures and applicable requirements, and community performance. It also contributes to a collaborative and accountable onsite team through guidance, onboarding, and training. Dweck describes its mission as delivering kindness in every interaction through clarity, grace, and empathy, and its values as Be Outstanding, Do What Matters, Take Care, Stay Curious, and Live the Truth.

Requirements

Previous experience as an Assistant Property Manager, Senior Leasing Consultant, or in a comparable multifamily property operations role.
Working knowledge of landlord-tenant, ADA, and fair housing requirements.
Experience with Yardi CRM, Nexus, or a similar property management or purchasing system.
Experience with accounts receivable, delinquency management, leasing documentation, and resident relations.
Strong organization, follow-through, problem-solving, and written and verbal communication skills.
Ability to manage competing priorities while maintaining accuracy, professionalism, and discretion.
A collaborative leadership style and interest in supporting the growth of onsite team members.
Ability to perform the essential functions of the role, with or without reasonable accommodation.

Responsibilities

Support daily community operations by organizing priorities, following through on operational needs, and maintaining service and property standards.
Manage accounts receivable and delinquency, including collecting and posting payments, monitoring resident balances, communicating about past-due accounts, issuing required notices, preparing reports, and supporting collections and legal processes.
Assist with invoices, deposits, account reconciliations, move-in and move-out charges, security deposit dispositions, bad debt processing, and other bookkeeping responsibilities.
Support leasing and occupancy through tours, applications, applicant qualification, lease documentation, renewals, notices to vacate, resident retention, and leasing follow-up as needed.
Respond to resident questions and concerns, coordinate follow-up, support resident events, and build relationships that encourage satisfaction and retention.
Coordinate with the Maintenance Supervisor, service team, vendors, and contractors on resident needs, apartment turns, inspections, work scheduling, and property conditions.
Maintain accurate and organized lease files, resident records, reports, notices, and operational documentation in line with Dweck procedures and applicable requirements.
Help onboard and train team members, reinforce processes and training, provide day-to-day guidance, and contribute to a collaborative and accountable environment.
Monitor leasing, collections, resident retention, and service trends; share observations with the Property Manager and help identify opportunities to improve results.
Support decision-making and continuity of operations when the Property Manager is unavailable, escalating significant concerns appropriately.
Provide timely, professional follow-up to resident questions and concerns, generally within one business day.
Complete required training and e-learning assignments on time.
Perform regular property and apartment inspections as needed.