Assistant Property Manager

Morgan Properties•Fayetteville, NC

About The Position

The Assistant Property Manager supports the daily operation of the property under the guidance of the Property Manager. The role assists with leasing, collections, resident services, maintenance oversight, and staff coordination while upholding property standards and providing service to residents and staff. It also includes supporting managerial duties when the Property Manager is absent, maintaining accurate records, coordinating with vendors, overseeing lease and renewal processes, and ensuring compliance with Fair Housing Laws, regulations, and company policies.

Requirements

Associate degree (A.S. or A.A.), or two to three years of related experience and/or training, or an equivalent combination of education and experience.
Prior property management experience or managerial experience in a sales or customer service role.
Strong interpersonal and communication skills for interacting effectively with residents and office staff.
Strong analytical and problem-solving skills.
Attention to detail and ability to maintain accurate records and manage multiple tasks.
A valid driver’s license, good driving record, and auto insurance may be required for travel between properties.

Responsibilities

Address delinquent accounts, initiate eviction processes, file necessary documents, and attend court hearings if required.
Follow up on delinquent accounts and help ensure timely payment collection.
Handle apartment rentals, move-ins, resident insurance, and lease renewals as needed.
Schedule appointments for prospective residents and current residents.
Maintain accurate resident records, including account setup, lease dates, charges, and credits.
Process security deposit refunds and support positive resident relations.
Record resident correspondence and assist with validating rental eligibility.
Promote resident retention programs and promptly address resident concerns.
Provide support in the Property Manager’s absence and assist with managerial duties as directed.
Help prepare monthly reports covering renewals, rents, leasing, resident retention, and maintenance.
Train and coach office staff as directed by the Property Manager.
Attend staff meetings and take minutes when needed.
Assist with collecting and processing payments and purchase orders.
Assist with requested property work and ensure its completion.
Build and maintain vendor relationships, ensure proper invoicing, and handle vendor statements.
Oversee lease and renewal processes, ensuring accuracy and compliance with policies.
Maintain renewal records and assist with leasing marketing and follow-up.
Follow federal and state Fair Housing Laws, company policies, and applicable legal and regulatory requirements.

Benefits

20% rent discount
$100 new lease commissions
Shared renewal commissions for property staff, paid monthly
$300 Morgan Essentials benefit, paid quarterly
Employee referral program with earnings of up to $750 per referral
Education and tuition reimbursement program
Medical, dental, vision, life/AD&D, and long- and short-term disability insurance
401(k) retirement plan with company match
Paid time off, including 10 holidays per year and sick leave
Employee Assistance Program
Additional employee discounts on various services