Product Manager Jobs

About The Position

Requirements

• 7+ years of software product management experience, delivering enterprise‑grade cloud solutions
• Own domain expertise for your service area: AI capabilities, competitive landscape, customer adoption, and real‑world production performance
• Proven hands‑on experience working on AI‑powered, data‑driven, or automation‑centric products
• Strong technical/platform background with ability to have technical discussions with architects and R&D teams.
• Ability to personally prototype solutions
• Experience influencing decisions across multiple global stakeholders and functions
• Strong analytical and problem‑solving skills, with a bias toward outcomes and execution
• Experience translating concepts and ideas into concrete product artifacts (prototypes, flows, experiments, validation plans)
• Excellent communication skills—able to engage effectively from executive leadership to individual contributors
• Ability to manage multiple initiatives in parallel and thrive in a fast‑paced environment
• Comfortable working directly with customers and partners, including in high‑pressure situations
• Strong cross‑functional leadership and project management skills
• Apply AI tools across discovery, spec writing, competitive analysis, and stakeholder communication

Nice To Haves

• Hands‑on experience using GenAI tools for prototyping, discovery, experimentation, or productivity
• Experience in Customer Experience, Contact Center, CCaaS, CPaSS, or enterprise SaaS platforms
• Knowledge of AI/ML concepts, including model behavior, evaluation, and lifecycle considerations
• Experience with cloud architectures (AWS, Azure, or GCP)
• Familiarity with IP telephony, digital channels, recording, compliance, or regulated enterprise environments

Responsibilities

• Identifying real market and customer problems through research, data analysis, and direct customer engagement—and rapidly turning insights into working product prototypes
• Driving AI‑first product strategy, ensuring that AI is designed as a foundation for outcomes, not just an add‑on feature
• Using prototypes as a core decision‑making tool—to explore solutions, de‑risk complexity, and accelerate time‑to‑value
• Delivering clear, actionable roadmaps and strategic plans that are grounded in validated product concepts, not assumptions
• Championing customer experience excellence through experimentation, iteration, and feedback‑driven improvements
• Collaborating in a truly cross‑functional environment, where product, engineering, and data teams work as one
• Leading data‑driven decision making, using analytics, experimentation, and model performance insights to guide priorities and trade‑offs
• Helping NiCE stay ahead of the market by bringing innovation, speed, and hands‑on AI fluency into everything we build

Benefits

• endless internal career opportunities across multiple roles, disciplines, domains, and locations