Healthcare Product Manager - Payments - Vice President

JPMorganChase • Jersey City, NJ

1d

About The Position

As a Product Manager in the Corporate and Investment Bank (CIB) Healthcare Payments Healthcare Link team, you will help innovate product offerings and lead products through their end-to-end life cycle. You will serve as the voice of the customer and develop profitable products that deliver customer value. You will guide product launches, gather feedback, and help ensure high-quality client experiences, working with cross-functional teams to support scalability, resiliency, and stability.

J.P. Morgan Healthcare Payments provides healthcare organizations with an end-to-end suite of healthcare-focused solutions. Drawing on industry expertise and the scale of J.P. Morgan Payments, the organization connects consumers, providers, payers, and health technology companies across healthcare payment transactions. Its solutions are HIPAA-compliant and certified, support secure payment processing and healthcare data movement, and use embedded integration to streamline operations, reduce friction, and improve the consumer experience.

Requirements

• At least 5 years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life-cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
• Ability to communicate clearly and collaborate with internal teams, external partners, and clients to support shared goals.
• Strong time-management, organizational, and planning skills, including the ability to adapt and contribute in a fast-paced, client-facing environment.
• Strong verbal and written communication skills, including the ability to create Project Charters and Statements of Work.
• Demonstrated critical-thinking skills across varied scenarios and willingness to seek guidance when needed.
• Enthusiasm for learning new operating models and technologies and staying informed about healthcare industry trends.
• Experience owning delivery from concept to launch, proactively managing risks and dependencies, and escalating early to protect timelines.
• Ability to define scope, sequence work, and ensure consistent follow-through to completion.
• Ability to make timely decisions with imperfect information and deliver results without sacrificing quality.

Nice To Haves

• Prior experience working in a highly matrixed, complex organization.
• Strong analytical skills and interest in understanding system integrations and how different technologies work together.
• Experience working at a gateway, processor, or integrated service vendor.
• Demonstrated success supporting sales teams and closing deals.
• Experience working directly with enterprise clients or large-scale projects.
• Ability to align technology solutions with business strategy and long-term goals.
• Technical knowledge of the healthcare revenue cycle industry, including revenue cycle management, treasury, banking, and patient accounting or financial systems.
• Technical knowledge of healthcare payments, integration methods, APIs, and related products, with exposure to the healthcare payments sales cycle.
• Experience with RCM reconciliations and paper-based conversions and digitization.

Responsibilities

• Develop a product strategy and vision that deliver value to customers.
• Manage discovery efforts and market research to uncover customer solutions and incorporate them into the product roadmap.
• Own, maintain, and develop a product backlog that enables development work to support the strategic roadmap and value proposition.
• Build a framework and track key product success metrics, including cost, features and functionality, risk posture, and reliability.
• Provide product subject matter expertise to partners and clients.
• Lead product life-cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
• Own delivery from concept through launch, proactively managing risks and dependencies and escalating early to protect timelines.
• Translate strategy into action by defining scope, sequencing work, and following through to completion.
• Make timely decisions with imperfect information and deliver results without sacrificing quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed