Product Manager Embedded Finance - Healthcare Payments - Vice President
About The Position
As a Product Manager of Embedded Finance for Healthcare, you are an integral part of the J.P. Morgan Healthcare Payments team, innovating product offerings and leading the end-to-end product life cycle. You act as the voice of the customer and develop profitable products that provide customer value. You guide successful launches, gather feedback, and ensure high-quality client experiences, collaborating with cross-functional teams to deliver scalable, resilient, and stable products. J.P. Morgan Healthcare Payments supports healthcare organizations with an end-to-end suite of solutions built for healthcare. It connects consumers, providers, payers, and health tech companies across healthcare payment transactions. Its solutions are HIPAA-compliant and certified to securely process payments and move healthcare data at scale, while embedded integration streamlines operations, reduces friction, and improves the consumer experience. The role leads end-to-end delivery and operationalization of new and enhanced healthcare payments products, from intake through go-live and post-launch stabilization. It coordinates integrated plans, dependencies, stakeholder readiness, launch reporting, and retrospectives across product, technology, operations, implementation/service, and client-facing teams.
Requirements
- 5+ years of experience or equivalent expertise in product management or a relevant domain area.
- Advanced knowledge of the product development life cycle, design, and data analytics.
- Proven ability to lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
- Demonstrated success leading end-to-end launches for new products and major enhancements in a cross-functional environment.
- Strong delivery fundamentals, including planning, dependency management, governance, and executive-level status reporting.
- Proven ability to drive change readiness and operationalization, including process design, training, support models, and documentation.
- Strong stakeholder management skills, including influencing without authority and managing competing priorities.
- Strong analytical and problem-solving skills, with the ability to define metrics and use data to drive decisions and continuous improvement.
- Excellent written and verbal communication skills, including the ability to simplify complexity for varied audiences.
Nice To Haves
- Demonstrated prior experience working in a highly matrixed, complex organization.
- Strong data literacy, including dashboards, KPI definition, and post-launch monitoring, and comfort partnering with analytics teams.
- Payments or healthcare experience.
Responsibilities
- Develop a product strategy and vision that deliver value to customers.
- Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
- Own, maintain, and develop a product backlog that enables development to support the strategic roadmap and value proposition.
- Build the framework and track product success metrics, including cost, features and functionality, risk posture, and reliability.
- Lead end-to-end launch delivery for new and enhanced or changed healthcare payments products, from intake through go-live and post-launch stabilization.
- Build and manage integrated launch plans across Product, Technology, Operations, Implementation/Service, and client-facing teams, driving clear milestones and acceptance criteria.
- Manage dependencies across platforms, vendors, and partner teams, and proactively communicate key milestones at an executive level.
- Lead product operationalization by ensuring procedures, support models, controls, and handoffs are defined and executed before launch.
- Coordinate change readiness for internal stakeholders and clients, including training, communications, documentation, and FAQs.
- Establish launch reporting and metrics, including delivery progress, readiness status, operational KPIs, and adoption and performance signals, and communicate updates to senior stakeholders.
- Facilitate launch retrospectives and drive measurable continuous improvement in tooling, processes, and cross-functional ways of working.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
