Product Manager Embedded Finance - Healthcare Payments - Vice President

JPMorgan Chase & Co. • Philadelphia, PA

2d • $133,000 - $215,000

About The Position

The Product Manager of Embedded Finance for Healthcare is a core leader in J.P. Morgan Healthcare Payments, responsible for innovating product offerings and managing the end-to-end product life cycle. The role represents the voice of the customer and develops profitable products that deliver customer value, guiding product launches, gathering feedback, and ensuring a high-quality client experience. The position works closely with cross-functional teams with a focus on scalability, resiliency, and stability.

The role leads end-to-end launches for new and enhanced healthcare payments products, from intake through go-live and post-launch stabilization. It develops integrated plans, manages dependencies and operational readiness, coordinates change readiness for internal stakeholders and clients, and reports launch progress and performance to senior stakeholders. It also facilitates retrospectives and drives continuous improvement.

J.P. Morgan Healthcare Payments provides healthcare-specific payment solutions connecting consumers, providers, payers, and health technology companies. Its solutions are HIPAA-compliant and certified to securely process payments and move healthcare data at scale.

Requirements

• At least 5 years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life-cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
• Demonstrated success leading end-to-end launches for new products and major enhancements in a cross-functional environment.
• Strong delivery fundamentals, including planning, dependency management, governance, and executive-level status reporting.
• Proven ability to drive change readiness and operationalization, including process design, training, support models, and documentation.
• Strong stakeholder management skills, including influencing without authority and managing competing priorities.
• Strong analytical and problem-solving skills, including the ability to define metrics and use data to drive decisions and continuous improvement.
• Excellent written and verbal communication skills, including the ability to simplify complex topics for varied audiences.

Nice To Haves

• Prior experience working in a highly matrixed, complex organization.
• Strong data literacy, including dashboards, KPI definition, and post-launch monitoring, and comfort partnering with analytics teams.
• Payments or healthcare experience.

Responsibilities

• Develop product strategy and vision that deliver value to customers.
• Manage product discovery and market research to identify customer solutions and incorporate them into the product roadmap.
• Own, maintain, and develop a product backlog that supports the strategic roadmap and value proposition.
• Build frameworks and track product success metrics, including cost, features and functionality, risk posture, and reliability.
• Lead end-to-end launch delivery for new and enhanced or changed healthcare payments products, from intake through go-live and post-launch stabilization.
• Build and manage integrated launch plans across Product, Technology, Operations, Implementation/Service, and client-facing teams, including milestones and acceptance criteria.
• Manage dependencies across platforms, vendors, and partner teams, and proactively communicate key milestones to executives.
• Ensure procedures, support models, controls, and handoffs are defined and executed before launch.
• Coordinate change readiness for internal stakeholders and clients, including training, communications, documentation, and FAQs.
• Establish launch reporting and metrics covering delivery progress, readiness, operational KPIs, and adoption or performance signals, and communicate updates to senior stakeholders.
• Facilitate launch retrospectives and drive measurable improvement to tooling, processes, and cross-functional ways of working.

Benefits

• Competitive total rewards package, including base salary; eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed