Product Delivery Manager - Payments - Vice President

JPMorgan Chase & Co. • Plano, TX

4h

About The Position

As a Product Delivery Manager within Wholesale Payments, Small & Medium Business Product, you focus on enhancing and optimizing product delivery to customers. You develop solutions and efficiencies that facilitate successful and timely implementations in a structured manner. The role leads end-to-end product delivery, coordinates cross-functional partners, manages program plans and dependencies, supports planning and book-of-work management, and promotes operational efficiency and continuous improvement. It also involves maintaining project data and controls to support audit readiness, addressing risks and blockers, and developing client-focused solutions that contribute to business growth.

Requirements

• At least 5 years of experience or equivalent expertise in product delivery or a relevant domain area.
• Demonstrated ability to execute operational management and change-readiness activities.
• Strong understanding of delivery and a proven track record implementing continuous-improvement processes.
• Experience with product- or platform-wide release management, deployment processes, and strategies.
• Ability to work productively in a matrixed organization and collaborate with cross-functional teams.
• Positive, team-oriented attitude and ability to uphold JPMorgan Chase culture and values.
• Strong leadership and organizational skills, including planning, organizing, and managing resources and tasks.
• Ability to analyze opportunities, recommend solutions, and communicate effectively and confidently in writing and verbally.
• Understanding of and experience working with external vendors.
• Strong communication and presentation skills, including comfort interacting with and presenting to all levels of management.
• Willingness to use AI for process improvement.
• Strong working knowledge of JIRA and Microsoft tools, including PowerPoint, Project, Visio, and Excel.

Nice To Haves

• Working knowledge of Monday.com.
• Proficiency in the product development life cycle, design, and data analytics.
• PMP certification or Certified Scrum Master certification.
• Experience with Agile and hybrid methodologies.
• Experience working with third-party vendors or in vendor management.
• Payments and point-of-sale solutions expertise.

Responsibilities

• Lead end-to-end product delivery processes, including intake, dependency management, release management, operationalization, feasibility decision-making, performance reporting, risk assessment, IT sprint development, change management, marketing and communications, testing, production readiness, and release.
• Lead product and service change management activities across functional partners and ensure adherence to firm risk, controls, compliance, and regulatory requirements.
• Manage timelines, resources, and dependencies across stakeholders and lines of business; monitor and remediate blockers throughout projects.
• Assist the Portfolio & Product Delivery Management Manager, Product Owners, and Product Managers with quarterly planning and book-of-work management.
• Create and socialize program plans, executive summaries, meeting minutes, and records of risks, issues, and decisions; maintain data integrity in project tools and repositories and adhere to project controls for continuous audit readiness.
• Identify risks and issues, define mitigation plans, escalate appropriately, drive remediation, and support strategic discussions, feasibility studies, root-cause analysis, and identification of product or process gaps.
• Coordinate with Scrum of Scrums, Scrum Masters, and Tech Leads across product areas to monitor IT and non-IT activities.
• Develop impactful, client-focused solutions that support business growth.
• Coordinate activities across User Acceptance Testing, Marketing, Communication, Sales, and Operations workstreams.
• Identify opportunities to improve operational model efficiency and promote ongoing development.
• Escalate opportunities to improve delivery efficiency and functional coordination.

Benefits

• Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed