Embedded Payments, Product Manager-Payments-Vice President

JPMorgan Chase & Co.•Jersey City, NJ

1d•$133,000 - $215,000

About The Position

The Embedded Payments Product Manager will be responsible for customer needs analysis, service definition and for documenting associated requirements, working directly with client-facing, feature development (Agile scrum), operations, and service teams. We are looking for an team member with a deep understanding of product management discipline, a laser sharp focus on execution, and a passion for engaging with and solving client problems, with exposure to clients, vendors, and leaders across the business. As a Product Manager in the Embedded Payments team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Requirements

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Project management experience with ability to manage multiple projects at one time
Relevant Product Management experience
Payments Product Management experience
Familiarity with Agile development methodology
Experience documenting requirements and use cases
Experience in collaborating with sales, technology, operation, service, risk, compliance and legal teams and command strong influencing skills.
Strategic thinker with the ability to motivate and drive tactical execution.

Nice To Haves

Demonstrated prior experience working in a highly matrixed, complex organization
Creative problem solver, capable of developing innovative and differentiated solutions
Strong presentation and communication skills
Analytical skills and demonstrates attention to detail in written documentation
Organizational and time management skills
Proficient in Microsoft Word, Excel, and PowerPoint

Responsibilities

Develops a product strategy and product vision that delivers value to customers
Working with Product Managers to help drive Client success including new feature adoption, Client growth, and issue resolution
Own process to track and drive Client documentation, including setting up and publishing Client meeting notes, document and drive next steps and issue resolution
Assist with the planning and delivery of the strategic product roadmap through collaboration with various stakeholders
Analyze the needs of the various persona’s which use or interact with the service, document their user journeys and use cases
Liaise with the Embedded Payments feature development teams to ensure that they understand these requirements
Build and maintain working relationships with stakeholders across different functions (e.g., Legal, Risk, Compliance Operations, Technology etc.)
Maintain internal and Client documentation
Assist in production support for clients including troubleshooting client issues, defect management and client escalations
Support ongoing sales and marketing efforts as a product consultant and subject matter expert on Embedded Payments Product
Assist in implementation of Client programs including configurations and setups