Payments-Digital & Design-Product Manager-Vice President
About The Position
As a Product Manager in Digital Client Onboarding, Servicing and Insights (DCOSI), Digital Data Product Team (Client Insights), you will help innovate product offerings and lead the end-to-end product life cycle. You will act as the voice of the customer and develop profitable products that provide customer value, guiding successful launches, gathering feedback, and delivering high-quality client experiences. The role emphasizes scalability, resiliency, and stability, with close collaboration across teams. The position leads commercial payments insights delivered directly to clients through digital payment portals. It owns the multi-year product strategy and roadmap for the insights portfolio, including prioritization, business cases, executive stakeholder alignment, and plans for measuring adoption, engagement, and outcomes. The Product Manager partners with channel product teams and cross-functional engineering, operations, data/platform, and controls partners to deliver compliant, usable insights and iterate based on results.
Requirements
- 5+ years of experience or equivalent expertise in product management or a relevant domain area.
- Advanced knowledge of the product development life cycle, design, and data analytics.
- Proven ability to lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
- Payments domain expertise in transaction banking, treasury, or commercial payments, with a strong understanding of payments workflows and client needs in digital channels.
- Demonstrated ability to translate complex payments data into clear client-facing insights and recommended actions delivered directly in digital payment portals.
- Strong influence and communication skills, including executive-ready storytelling and the ability to align stakeholders on portfolio priorities and tradeoffs.
- Proven ability to own a multi-year product vision and translate it into executable quarterly plans.
- Experience driving outcomes in a regulated environment and partnering effectively with controls and compliance stakeholders for digital products.
Nice To Haves
- Prior experience working in a highly matrixed, complex organization.
- Experience leading client-facing insights, analytics, or alerting products in fintech or major financial services institutions.
- Experience building AI-driven insights and actionable recommendation capabilities for digital payment portals.
- Experience with personalization, decisioning, or rules-based recommendation systems in digital experiences.
- Experience partnering with engineering and data teams to deliver products with clear performance, scalability, and reliability outcomes.
- Experience defining and implementing product measurement frameworks for digital features, including adoption, engagement, and outcomes.
Responsibilities
- Develop product strategy and vision that deliver value to customers.
- Manage discovery efforts and market research to uncover customer solutions and incorporate them into the product roadmap.
- Own, maintain, and develop a product backlog that supports the strategic roadmap and value proposition.
- Build a framework and track product success metrics, including cost, features and functionality, risk posture, and reliability.
- Lead commercial payments insights across digital channels, delivered directly to clients within digital payment portals.
- Define the multi-year product strategy and roadmap for the insights portfolio, including prioritization, business cases, and executive stakeholder alignment.
- Partner with channel product teams and stakeholders to ensure insights are usable, compliant, and delivered with a high-quality client experience.
- Drive cross-functional delivery across engineering, operations, data/platform partners, and controls to remove dependencies and execute launches.
- Establish success metrics and measurement plans for adoption, engagement, and outcomes, and drive iteration based on learnings.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
