Payments-Digital & Design-Product Manager-Vice President

JPMorganChase•Jersey City, NJ

About The Position

As a Product Manager in Digital Client Onboarding, Servicing and Insights (DCOSI)—Digital Data Product Team (Client Insights), you will lead product innovation and the end-to-end product life cycle for commercial payments insights delivered to clients through digital payment portals. You will represent the voice of the customer and develop profitable products that provide customer value, guiding launches, gathering feedback, and supporting high-quality client experiences. You will work with cross-functional partners to deliver products with a focus on scalability, resiliency, and stability. The role includes defining the multi-year strategy and roadmap for the insights portfolio, prioritizing opportunities and building business cases, and aligning executive stakeholders. You will partner with channel product teams and stakeholders to ensure insights are usable, compliant, and delivered effectively. You will also establish measures of adoption, engagement, and outcomes and use results to guide product iteration.

Requirements

At least 5 years of experience or equivalent expertise in product management or a relevant domain area.
Advanced knowledge of the product development life cycle, design, and data analytics.
Payments domain expertise in transaction banking, treasury, or commercial payments, with a strong understanding of payments workflows and client needs in digital channels.
Ability to translate complex payments data into clear client-facing insights and recommended actions delivered directly in digital payment portals.
Strong influence and communication skills, including executive-ready storytelling and the ability to align stakeholders on portfolio priorities and tradeoffs.
Ability to own a multi-year product vision and translate it into executable quarterly plans.
Experience driving outcomes in a regulated environment and partnering effectively with controls and compliance stakeholders for digital products.

Nice To Haves

Prior experience working in a highly matrixed, complex organization.
Experience leading client-facing insights, analytics, or alerting products in fintech or major financial services institutions.
Experience building AI-driven insights and actionable recommendation capabilities for digital payment portals.
Experience with personalization, decisioning, or rules-based recommendation systems in digital experiences.
Experience partnering with engineering and data teams to deliver products with clear performance, scalability, and reliability outcomes.
Experience defining and implementing product measurement frameworks for adoption, engagement, and outcomes of digital features.

Responsibilities

Develop product strategy and vision that deliver value to customers.
Manage product discovery and market research to identify customer solutions and incorporate them into the product roadmap.
Own, maintain, and develop the product backlog in support of the strategic roadmap and value proposition.
Define and track product success metrics, including cost, features and functionality, risk posture, and reliability.
Lead commercial payments insights delivered to clients through digital channels and payment portals.
Define the multi-year product strategy and roadmap for the insights portfolio, including prioritization, business cases, and executive stakeholder alignment.
Partner with channel product teams and stakeholders to ensure insights are usable, compliant, and support a high-quality client experience.
Drive cross-functional delivery with engineering, operations, data and platform partners, and controls teams; remove dependencies and execute launches.
Establish measurement plans for adoption, engagement, and outcomes, and drive iteration based on learnings.
Lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.