Healthcare Product Manager - Payments - Vice President
About The Position
As a Product Manager in the Corporate and Investment Bank Healthcare Payments Healthcare Link team, you will help innovate product offerings and lead the end-to-end product life cycle. You will act as the voice of the customer and develop profitable products that provide customer value. You will guide successful product launches, gather feedback, and help ensure high-quality client experiences. The role emphasizes scalability, resiliency, and stability, and requires collaboration with cross-functional teams. J.P. Morgan Healthcare Payments provides an end-to-end suite of healthcare-specific payment solutions for organizations of all sizes. Its solutions connect consumers, providers, payers, and health technology companies across healthcare payment transactions. They are HIPAA-compliant and certified, and use embedded integration to streamline operations, reduce friction, and improve the consumer experience.
Requirements
- At least 5 years of experience or equivalent expertise in product management or a relevant domain area.
- Advanced knowledge of the product development life cycle, design, and data analytics.
- Proven ability to lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
- Ability to communicate clearly and collaborate with internal teams, external partners, and clients to support shared goals.
- Strong time-management, organizational, and planning skills, and ability to adapt and contribute in a fast-paced, client-facing environment.
- Strong verbal and written communication skills, including the ability to create Project Charters and Statements of Work.
- Demonstrated critical-thinking skills across varied scenarios, with willingness to seek guidance when needed.
- Enthusiasm for learning new operating models and technologies and staying informed about healthcare industry trends.
- Experience owning delivery from concept to launch, proactively managing risks and dependencies, and escalating issues early to protect timelines.
- Ability to translate strategy into action by defining scope, sequencing work, and following through to completion.
- Bias to action, including making timely decisions with imperfect information and delivering results without sacrificing quality.
Nice To Haves
- Prior experience working in a highly matrixed, complex organization.
- Strong analytical skills and interest in system integrations and how different technologies work together.
- Experience working at a gateway, processor, or integrated service vendor.
- Demonstrated success supporting sales teams and closing deals.
- History of working directly with enterprise clients or on large-scale projects.
- Ability to align technology solutions with business strategy and long-term goals.
- Proficient technical knowledge of the healthcare revenue cycle, including revenue cycle management, treasury, banking, and patient accounting or financial systems.
- Proficient technical knowledge of healthcare payments, integration methods, APIs, and related products, with exposure to the healthcare payments sales cycle.
- Experience with revenue cycle management reconciliations and paper-based conversions and digitization.
Responsibilities
- Develop product strategy and vision that deliver value to customers.
- Manage discovery efforts and market research to identify customer solutions and incorporate them into the product roadmap.
- Own, maintain, and develop a product backlog that supports the strategic roadmap and value proposition.
- Build a framework and track product success metrics, including cost, features and functionality, risk posture, and reliability.
- Provide product subject matter expertise to partners and clients.
Benefits
- Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
