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Senior Product Manager

InterSystems•Boston, MA

About The Position

InterSystems is seeking a Senior Product Manager to lead strategy and roadmap development for the Lab Enterprise product line and guide the Product Management team. The role shapes the evolution of enterprise laboratory capabilities, aligning product investment with customer needs, market opportunities, and the wider IntelliCare strategy. The Senior Product Manager works with laboratory subject matter experts, Product Development, and regional teams to turn complex clinical and operational needs into clear priorities and scalable product solutions. The position combines strategic product leadership with people leadership. It initially operates as an individual contributor, with the potential to grow into a people management position as team and business needs evolve. The successful candidate develops team capability, builds cross-functional alignment, and makes sound decisions when customer expectations, technical constraints, and strategic priorities compete. Laboratory or healthcare technology understanding is valuable, though deep laboratory expertise is not essential. InterSystems is an equal-opportunity employer and does not discriminate based on legally protected characteristics. It is an E-Verify Employer in the United States. The company may use AI tools for internal recruitment administration, but AI is not used to make or influence hiring decisions. Candidates may use AI for CV or interview preparation if materials are truthful and reflect their own experience; AI tools, third-party transcription services, and wearable technology are prohibited during interviews and assessments, subject to reasonable accommodation procedures.

Requirements

  • 5–10 years of demonstrated experience in Product Management or a closely related role within healthcare technology, enterprise software, clinical informatics, laboratory systems, or another complex domain.
  • Proven experience leading and developing teams, including mentoring, performance management, recruitment, and capability development.
  • Strong product judgement and experience translating complex needs into strategy, priorities, and actionable roadmaps.
  • Strategic and systems thinking, including understanding dependencies across products, teams, and workflows.
  • Experience making prioritisation decisions when customer expectations, strategic objectives, technical constraints, and resources compete.
  • Strong stakeholder management and influencing skills, including constructive challenge, negotiation, and communication of difficult decisions.
  • Ability to explain complex information clearly to technical, clinical, operational, and executive audiences.
  • Confident, collaborative leadership; ability to listen carefully, seek evidence, make timely decisions with clear rationale, build trust across disciplines and cultures, align stakeholders, and maintain strategic direction.
  • Commitment to developing others and helping team members build confidence, capabilities, and ownership with appropriate autonomy.

Nice To Haves

  • Experience in healthcare, laboratory medicine, diagnostics, laboratory information systems, electronic health records, or another regulated environment.
  • Experience working across international healthcare markets or enterprise software deployments.
  • Understanding of laboratory or healthcare technology; deep laboratory expertise is not essential.

Responsibilities

  • Define and communicate the product vision, strategy, and roadmap for InterSystems Lab Enterprise, aligned with wider IntelliCare priorities.
  • Set priorities and make timely investment and delivery decisions, balancing customer value, market needs, regulatory requirements, technical dependencies, and available capacity.
  • Work with laboratory subject matter experts to understand complex workflows and translate specialist requirements into scalable product capabilities.
  • Collaborate across IntelliCare product areas to support coherent end-to-end clinical and operational workflows.
  • Guide the Product Management team through development, validation, release, and adoption, with a focus on intended outcomes.
  • Use customer feedback, market insights, support trends, and product performance to inform priorities and continuous improvement.
  • Build a collaborative, accountable, outcome-focused culture with clear responsibilities and expectations.
  • Strengthen team capability and empower individuals to exercise sound judgement, develop expertise, and take increasing ownership.
  • Build partnerships with Product Development, UX, Clinical Safety, regional teams, Implementation, Support, Marketing, and other relevant functions.
  • Connect Product Development with regional and customer-facing teams so market needs and operational challenges inform product decisions.
  • Engage regional teams and customers to understand recurring challenges, market differences, and opportunities for improvement.
  • Represent InterSystems Lab Enterprise in strategic internal and external discussions, tailoring communication to clinical, technical, operational, and executive audiences.
  • Support product demonstrations, strategic customer engagement, pre-sales, and Product Marketing activities as appropriate.

Benefits

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Short-term disability insurance
  • Long-term disability insurance
  • Life insurance
  • 401(k)
  • Profit Sharing Contribution
  • Paid Time Off
  • Holidays
  • Parental Leave
  • Tuition reimbursement
  • Discretionary annual variable target incentive may be included as other compensation

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