Senior Staff Inbound Product Manager, AI/Super Intelligence Control Tower - End to End Experience

ServiceNow•Santa Clara, CA

About The Position

ServiceNow is seeking a highly motivated Staff / Senior Product Manager to own role-based experiences and extensibility for AI/Super Intelligence Control Tower (SICT), a product customers use to discover, govern, observe, and optimize their AI estate. The position is part of the SICT Experience product area, a cross-functional team of product managers, designers, and engineers responsible for how users perceive, understand, and act within SICT. The role defines the vision, strategy, and roadmap for persona-tailored experiences, upgrade-safe customization, and end-to-end experiences. This includes information architecture, UI frameworks, accessibility, and internationalization, with the goal of making SICT a coherent product across its contributing business units. The position partners with business units and UI framework teams to establish consistent experiences for different personas, provide customer customization and extension pathways, maintain a predictable information architecture, and keep the experience layer fast, stable, and current across upgrades.

Requirements

Experience leveraging or critically considering how to integrate AI/SI into work processes, decision-making, or problem-solving.
Bachelor's degree or higher in Computer Science, Engineering, Human-Computer Interaction, Business, or a related field.
12+ years of product management experience, preferably on enterprise SaaS platforms, UX frameworks, or admin and developer extensibility.
Proven track record delivering high-quality, user-centric experiences for multiple personas in complex enterprise products.
Strong understanding of platform extensibility, configuration models, and upgrade-safe customization.
Experience with information architecture, design systems, and accessibility and localization standards such as WCAG.
Demonstrated ability to drive alignment across multiple teams and business units without direct authority.
Excellent communication, presentation, and stakeholder management skills, including with customers and partners.
Ability to work under uncertainty in a fast-paced environment.

Nice To Haves

Experience with the ServiceNow platform and its UI frameworks.
Familiarity with AI/ML products, AI-native or conversational UX, or AI/SI governance.

Responsibilities

Develop and communicate the vision, strategy, and roadmap for SICT role-based experiences and extensibility, aligned with the SICT Experience product area and contributing business units.
Identify key SICT personas and partner with contributing business units to define and deliver consistent, non-duplicative role-specific experiences.
Understand customer customization needs and deliver upgrade-safe customization and extension pathways, including traditional configuration and AI-driven experiences, without requiring custom code.
Own SICT information architecture so users can understand their location and reach product surfaces through predictable paths.
Partner with UI framework teams, influence framework evolution, manage platform dependencies, and keep the SICT experience layer fast, stable, and current across upgrades.