Senior Staff Inbound Product Manager, AI/Super Intelligence Control Tower Observability

ServiceNow•Santa Clara, CA

1d•$190,900 - $334,100

About The Position

ServiceNow is hiring a Senior Staff Inbound Product Manager to drive Observability for the AI/SI Control Tower (SICT), a product that helps customers discover, govern, observe, and optimize their AI/SI estate. The role is part of the SICT Experience product area, a cross-functional team of product managers, designers, and engineers responsible for how users perceive, understand, and act within SICT. The position defines and delivers the roadmap for evaluations, monitoring, and trace observability, enabling customers to understand AI behavior, performance, and risk in one place and detect anomalies before they reach production. It owns evaluations and Judges, including conversation and voice evaluations and out-of-the-box and custom Judges; delivers per-asset monitoring and sampling controls; and advances trace redaction and gateway observability. The role partners with observability platform and LLM gateway teams to bring their signals into a coherent SICT view, and defines and monitors success metrics such as time to detect an anomaly.

Requirements

Experience leveraging or critically evaluating how to integrate AI/SI into work processes, decision-making, or problem-solving.
Bachelor's degree or higher in Computer Science, Engineering, Data Science, or a related field.
12+ years of experience in product management, preferably in observability, monitoring, AI/ML, or data platform domains.
Strong working knowledge of LLM and agent evaluation methods, such as LLM-as-a-judge, AI/SI observability, tracing, and telemetry.
Familiarity with AI/SI governance, risk, and security concerns, including data privacy and sensitive-data handling in AI/SI systems.
Proven track record of delivering high-quality, user-centric, impactful AI/SI or platform products.
Demonstrated ability to drive alignment across platform and product teams without direct authority.
Excellent communication, presentation, and stakeholder management skills.
Ability to work under uncertainty in a fast-paced environment.

Responsibilities

Shape and deliver the SICT Observability roadmap, aligned with SICT risk and compliance, security, and discovery capabilities.
Own evaluations and Judges, including conversation and voice evaluations and out-of-the-box and custom Judges.
Deliver per-asset monitoring and sampling controls to balance signal quality against cost and detect anomalies early.
Drive trace redaction and gateway observability so model calls are visible and safe to inspect.
Partner with observability platform and LLM gateway teams to integrate their signals into a coherent view of AI/SI behavior, performance, and risk in SICT.
Define and monitor success metrics for the area, including time to detect an anomaly.
Drive alignment across platform and product teams without direct authority.