Product Manager - Find & Schedule Care

Highmark Health • Carolina, PA

1d • Hybrid

About The Position

The Product Manager, Find & Schedule Care owns the end-to-end member access experience, from finding an in-network doctor, specialist, or care facility to reviewing real-time availability and booking care. The role defines the product strategy, vision, and value proposition, with a focus on member satisfaction, ease of use, clinical relevance, and accuracy. The Product Manager develops the strategic vision and business case, aligns key partners and stakeholders, and oversees execution. The role also takes ongoing ownership of the live product’s health and accuracy, including provider directories, scheduling rules, and search results.

The role requires understanding the company’s strategic roadmap and competitive position, setting and communicating product roadmaps and priorities, identifying improvement opportunities using metrics and qualitative input, representing the product in governance meetings, and owning the product portfolio and backlog. The position is hybrid with three days per week in the office (Tuesday, Wednesday, and Thursday) for employees living within 50 miles of a corporate location in Pennsylvania, Delaware, New York, or West Virginia. The position is office-based and requires a physical work site.

Requirements

• Bachelor’s degree in science, technology, mathematics, or a related field, or relevant experience and/or education as determined by the company in lieu of a bachelor’s degree.
• At least 3 years of product experience.
• At least 3 years of experience with the software lifecycle.
• At least 1 year of advanced domain experience.
• Business acumen for P&Ls.
• Communication skills.
• Conflict management skills.

Nice To Haves

• Experience managing consumer-facing search, discovery, or scheduling capabilities.
• Experience collaborating with enterprise data and analytics teams on data quality, system integrations, or data validation feedback loops.
• Demonstrated ability to navigate complex business workflows, multi-sided stakeholder ecosystems, and operational rules.

Responsibilities

• Develop a holistic product vision and product strategy that align with the department’s and company’s strategic roadmap and competitive position.
• Communicate roadmaps, priorities, experiments, and decisions to audiences ranging from the product team to executive leadership.
• Anticipate future needs and use metrics and qualitative input to identify opportunities to improve the product.
• Represent the product in governance meetings.
• Serve as the accountable owner for products and tools within the designated portfolio.
• Identify and drive cross-product and cross-customer value and shared learnings.
• Own and regularly refresh and reprioritize the product backlog using input from internal and partner teams.
• Oversee execution of the product vision and maintain the accuracy and relevance of provider directories, scheduling rules, and search results.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level