Product Manager - Find & Schedule Care
About The Position
The Product Manager, Find & Schedule Care owns the end-to-end member access experience, from searching for in-network doctors, specialists, and care facilities to viewing real-time availability and booking care. The role ensures the experience is seamless, clinically relevant, accurate, and focused on member satisfaction and ease of use. The Product Manager defines the product strategy, vision, and value proposition; develops the strategic vision and business case; aligns key partners and stakeholders; and oversees execution. The role also owns the ongoing health, precision, and relevance of the live product, including the accuracy of provider directories, scheduling rules, and search results. The position is office-based. Employees living within 50 miles of a corporate location in Pennsylvania, Delaware, New York, or West Virginia work in a hybrid arrangement, in office three days per week (Tuesday, Wednesday, and Thursday). Travel requirement is 0%–25%.
Requirements
- Bachelor’s degree in science, technology, mathematics, or a related field, or relevant experience and/or education as determined by the company in lieu of a bachelor’s degree.
- Three years of product experience.
- Three years of experience with the software lifecycle.
- One year of advanced domain experience.
- Skills in business acumen for P&Ls, communication, and conflict management.
Nice To Haves
- Experience managing consumer-facing search, discovery, or scheduling capabilities.
- Experience collaborating with enterprise data and analytics teams on data quality, system integrations, or data validation feedback loops.
- Demonstrated ability to navigate complex business workflows, multi-sided stakeholder ecosystems, and operational rules.
Responsibilities
- Understand the department’s and company’s strategic roadmap and competitive position, and develop a holistic product vision and strategy to drive value.
- Set and communicate roadmaps, priorities, experiments, and decisions to audiences ranging from product teams to executives.
- Anticipate future needs and use metrics and qualitative input to identify opportunities to improve the product.
- Represent the product in governance meetings.
- Serve as the accountable owner for products and tools within the designated portfolio.
- Identify and drive cross-product and cross-customer value and shared learnings.
- Own the product backlog and frequently refresh and reprioritize it using input from internal and partner teams.
- Maintain the ongoing accuracy and relevance of provider directories, scheduling rules, and search results.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
