Practice Manager Jobs

About The Position

Requirements

• Three years of experience in healthcare operations support, including two years of management experience; alternatively, a bachelor's degree with two years of management experience.
• High school diploma or equivalent.
• Working knowledge of CPT-4 and ICD-9 coding.
• Ability to use universal precautions and appropriate personal protective equipment when required.

Responsibilities

• Supervise all front- and back-office staff and conduct weekly staff meetings.
• Act as a liaison between support staff and physicians.
• Manage staff employment activities, including interviewing, performance appraisals, and disciplinary actions.
• Maintain time cards, report hours worked to payroll, and keep accurate employee files.
• Define and assist with continuing education for staff.
• Monitor physician contracts for compliance.
• Demonstrate positive customer service and promptly resolve patient complaints and employee conflicts.
• Maintain open communication with hospital departments, referring physicians, and staff physicians.
• Participate in and promote continuous quality improvement across departments.
• Authorize purchases of daily operational supplies and maintain inventory control and adequate stock of office and medical supplies.
• Practice cost containment and prepare operational, manpower, and capital budgets.
• Prepare requested operational and financial reports and adhere to financial and operational budgets.
• Maintain working knowledge of CPT-4 and ICD-9 coding to legally maximize reimbursement.
• Oversee billing and collections, ensuring compliance with provider contracts and collection policies and procedures.
• Prepare and implement policies and procedures, especially for scheduling, billing, and collections.
• Maintain a collection ratio of 95% of collectible monies; place uncollectible accounts with a collection agency through Central Billing and monitor bad-debt recovery.
• Maintain acceptable patient-due accounts-receivable aging, especially at 90 and 120 days, and maintain days in accounts receivable at 55.
• Maintain a point-of-service collection ratio of 20% and a new-patient ratio of at least 10%.
• Maintain industry standards for physician compensation and benefits, staff compensation and benefits, clinical supplies, and building occupancy.
• Ensure compliance with insurance policies and procedures, OSHA, CLIA, COLA, and other applicable local, state, and federal mandates; maintain and update OSHA, CLIA, and COLA requirements.
• Administer and track physician employment benefits, including Allowed Time Off and professional development.
• Use universal precautions, appropriate personal protective equipment, and safe work practices when tasks may involve exposure to blood or body fluids.
• Participate in organizational processes to collect information about hazards and safety practices and identify management issues.
• Adhere to established policies and procedures, which may include wearing personal protective equipment.
• Perform other duties as assigned or requested.

Benefits

• Physician employment benefits include Allowed Time Off (ATO) and professional development.