Manager, Practice Operations - AAI Bethlehem

St. Luke's University Health Network•Bethlehem, PA

About The Position

The Manager, Practice Operations leads and manages assigned practices to ensure successful operations, effective execution of operational workflows, a patient experience consistent with SLPG standards, and a highly engaged practice operations team. The role oversees practice operations and employee life-cycle management while coordinating with organizational and centralized functions to support seamless operations, strong patient and employee experiences, and expected financial performance. The manager monitors practice performance, identifies opportunities for improvement, and implements strategies through a multidisciplinary, team-based approach.

Requirements

At least 2 years of medical office or practice operations experience, including at least 1 year in a healthcare setting.
Experience managing or supporting daily operations such as staffing coordination, scheduling, patient access, workflow management, and regulatory compliance.
Demonstrated ability to supervise staff, support performance management, and maintain service and quality standards.
Strong business acumen.
Skilled in all forms of communication.
Ability to develop oneself and others.
Leadership presence and emotional intelligence, with the ability to present as a composed and competent leader.
Quality-focused approach.
Strong patient and customer service focus.
Ability to share a compelling strategy that inspires others.

Nice To Haves

Bachelor’s degree in health, business, or a related field preferred.

Responsibilities

Perform leadership and managerial functions across the employee life cycle for direct reports, including hiring, onboarding and orientation, performance management, coaching and development, and recognition.
Ensure operational readiness for clinical and administrative operations, including employee schedules, supply inventory, office equipment and furnishings, cleanliness, daily huddles, time-management systems, and Point of Care licensing.
Manage practice operations, workflow execution, employee collaboration, and the overall patient experience.
Partner with organizational functions such as Billing/Coding, Facilities/Property Management, Hospital Entity departments, and the Access Center to coordinate effective practice operations.
Maintain collaboration with Access Center operations and centralized functions, including POD and Capacity Management, to support seamless operations and optimal patient and employee experiences.
Serve as an escalation point and address critical operational, technological, patient, and employee issues.
Achieve expected practice financial performance through expense management, efficient resource utilization, volume growth, and financial management best practices.
Use organizational tools to monitor practice performance, including volume, patient satisfaction, productivity, and quality; identify improvement opportunities and develop and implement strategies using a multidisciplinary, team-based approach.
As applicable, use practice leads, such as Practice Operations Coordinators and Clinical Coordinators, to support oversight of practice workflows and processes.
Ensure adherence to policies, procedures, and SLPG Access Governance Principles.
Perform other duties as assigned.