Manager, Practice Operations - Orthopedics, Bethlehem

St. Luke's University Health Network•Bethlehem, PA

10d

About The Position

The Manager, Practice Operations leads and manages assigned orthopedic practices to ensure successful operations, effective execution of operational workflows, a patient experience consistent with SLPG standards, and a highly engaged practice operations team. The role oversees employees throughout the employment life cycle and ensures readiness for clinical and administrative operations, including staffing, supplies, equipment, cleanliness, daily huddles, timekeeping, and Point of Care licensing. The manager coordinates with organizational and centralized functions to support seamless operations, addresses escalated operational, technological, patient, and employee issues, and works to achieve expected financial performance through expense management, resource utilization, volume growth, and financial best practices. Using organizational performance tools, the manager identifies improvement opportunities and implements strategies with multidisciplinary teams. The role also ensures adherence to policies, procedures, and SLPG Access Governance Principles.

Requirements

Bachelor's degree in health or business administration and three years of office management experience, including one year in a health care organization; or a master's degree in health or business administration and one year of office management experience, including one year in a health care organization; or an associate degree in health or business administration and eight years of office management experience, including one year in a health care organization; or a high school diploma and eight years of office management experience, including one year in a health care organization.
Medical practice management experience across business operations, financial management, human resource management, information management, organizational governance, patient care systems, risk management, and quality management.
Strong direct performance management, tact, and financial acumen.
Basic knowledge of CLIA, HIPAA, NCQA, and OSHA medical office regulations.
Strong business acumen.
Skilled in all forms of communication.
Ability to develop oneself and others effectively.
Leadership presence and emotional intelligence; presents as a composed and competent leader.
Quality-focused approach.
Patient and customer service focus.
Ability to share a compelling strategy that inspires others.

Responsibilities

Perform leadership and management functions for direct reports throughout the employee life cycle, including hiring, onboarding, performance management, coaching, development, and recognition.
Ensure readiness for clinical and administrative operations, including employee schedules, supply inventory, office equipment and furnishings, cleanliness, daily huddles, time management systems, and Point of Care licensing.
Manage practice operations, workflow execution, employee collaboration, and the overall patient experience.
Coordinate with organizational functions such as Billing/Coding, Facilities/Property Management, hospital departments, and the Access Center to facilitate effective practice operations.
Collaborate with Access Center operations and centralized functions, including POD and Capacity Management, on transfers, triage protocols, template changes, huddles, and practice connectivity.
Serve as an escalation point and address critical operational, technological, patient, and employee issues.
Achieve expected practice financial performance through expense management, efficient resource utilization, volume growth, and financial management best practices.
Monitor practice performance, including volume, patient satisfaction, productivity, and quality; identify improvement opportunities and develop and implement strategies using a multidisciplinary, team-based approach.
Use practice leads, as applicable, to support oversight of practice workflows and processes.
Ensure adherence to policies, procedures, and SLPG Access Governance Principles.
Perform other duties as assigned.