Practice Assistant II, Orthopedics

Mass General Brigham•Waltham, MA

2d•Onsite

About The Position

Mass General Brigham is seeking a friendly, organized, and patient-focused Practice Assistant to support its fast-paced Orthopedic Ambulatory Clinic. This highly visible, patient-facing role helps ensure patients feel welcomed, informed, and supported throughout their visits. The position is onsite, Monday through Friday, and offers an opportunity to develop healthcare and administrative skills in a collaborative clinical environment. Training is provided.

Requirements

High school diploma or equivalent.
2–3 years of office experience.
Proficiency in Microsoft Office Suite and familiarity with standard office procedures and technology.
Strong communication, organizational, multitasking, and time management skills.
A patient-first mindset and the ability to remain professional, adaptable, and attentive in a busy clinical setting.
Ability to work collaboratively with patients, providers, and administrative colleagues while maintaining accuracy and attention to detail.

Nice To Haves

Experience in healthcare or a customer service-driven environment.

Responsibilities

Serve as the first point of contact for patients and provide a welcoming, professional experience during check-in and check-out.
Coordinate appointments, schedule follow-up visits, answer incoming calls, and respond to patient inquiries.
Verify patient demographics, insurance information, referrals, and clinical documentation, and maintain accurate records in Epic.
Collect co-payments, assist with patient forms and portal enrollment, and coordinate visits with radiology and casting services as needed.
Keep patients informed about appointment delays and collaborate with clinical staff to support an efficient patient experience.
Support daily practice operations by preparing patient charts, scanning medical records, managing correspondence, and maintaining an organized front desk.
Serve as an Epic resource for scheduling, registration, and billing, and provide guidance to colleagues as needed.