Practice Assistant II, Orthopedics

Mass General Brigham•Waltham, MA

3d•$18 - $23•Onsite

About The Position

The Practice Assistant II supports the Orthopedic Ambulatory Clinic in a patient-facing administrative role. The position helps patients feel welcomed, informed, and supported throughout their visits while contributing to efficient daily clinic operations. The role includes checking patients in and out, coordinating appointments, maintaining accurate records in Epic, assisting with payments and paperwork, and collaborating with clinical staff. Training is provided for serving as an Epic resource to colleagues.

Requirements

High school diploma or equivalent.
2–3 years of office experience.
Proficiency in Microsoft Office Suite and familiarity with standard office procedures and technology.
Strong communication, organizational, multitasking, and time management skills.
Ability to remain professional, adaptable, and attentive in a busy clinical setting.
Ability to work collaboratively with patients, providers, and administrative colleagues while maintaining accuracy and attention to detail.

Nice To Haves

Experience in healthcare or a customer service-driven environment.

Responsibilities

Serve as the first point of contact for patients and provide a welcoming, professional experience during check-in and check-out.
Coordinate patient appointments, schedule follow-up visits, answer incoming calls, and respond to patient inquiries.
Verify patient demographics, insurance information, referrals, and clinical documentation, and maintain accurate records in Epic.
Collect co-payments, assist with patient forms and portal enrollment, and coordinate patient visits with radiology and casting services as needed.
Keep patients informed of appointment delays and collaborate with clinical staff to support an efficient patient experience.
Prepare patient charts, scan medical records, manage correspondence, and maintain an organized front desk.
Provide colleagues with guidance on Epic scheduling, registration, and billing.