Practice Assistant II, Orthopedics

Mass General Brigham • Boston, MA

3d • $18 - $25 • Onsite

About The Position

The Practice Assistant II supports the Department of Orthopedics at Massachusetts General Hospital by coordinating patient appointments, managing communications, and assisting with daily practice operations. Working with orthopedic providers, clinical staff, and administrative colleagues, this role helps maintain efficient workflows and a welcoming, supportive experience for patients receiving specialized orthopedic care.

The position includes patient scheduling and check-in/check-out, handling calls and messages, maintaining documentation and electronic medical records, coordinating records and test results, supporting registration and billing, and assisting with advanced scheduling tasks as needed. The role also serves as a Super User for scheduling, registration, and billing systems and may assist colleagues with those systems.

Requirements

• High school diploma or equivalent.
• 2–3 years of office experience.
• Proficiency in Microsoft Office Suite and standard office equipment.
• Strong knowledge of office operations, standards, and administrative procedures.
• Excellent written and verbal communication skills, including composing professional correspondence and accurately relaying information.
• Strong customer service skills and the ability to communicate professionally and compassionately with patients, families, and colleagues.
• Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately escalate complex concerns.
• Strong organizational, multitasking, and time management skills, including the ability to manage competing priorities.
• Excellent attention to detail and ability to maintain accurate documentation in a busy healthcare environment.
• Ability to follow established protocols, adapt to changing priorities, and collaborate effectively with multidisciplinary teams.

Nice To Haves

• Certified Medical Administrative Assistant (CMAA) certification.

Responsibilities

• Coordinate patient appointments, maintain accurate scheduling records, and support patient check-in and check-out.
• Greet and assist patients, respond to inquiries, and provide a welcoming and professional experience.
• Manage incoming calls, schedule appointments, route messages, and communicate with patients and clinical teams.
• Process patient billing forms, scan documentation into electronic medical records, and maintain accurate patient information.
• Request patient medical records, laboratory results, and other documentation needed to support care coordination.
• Support daily office operations, including distributing mail and faxes, preparing correspondence, filing records, and maintaining appointment schedules.
• Handle patient communications about prior authorizations, provider questions, prescription refills, and test results, ensuring follow-up and escalation as appropriate.
• Collect patient co-payments when required and support registration and billing processes.
• Serve as a Super User for scheduling, registration, and billing systems, assisting and training colleagues.
• Assist with advanced scheduling, including surgical scheduling, provider schedule changes, and appointment blocking, as needed.
• Collaborate with orthopedic providers, clinical teams, and administrative colleagues to maintain efficient workflows and a positive patient experience.

Benefits

• Medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.
• Career growth opportunities within Orthopedics at Massachusetts General Hospital.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED